Very happy Hope customer here.
I somehow managed to snap the axle tube in my rear Pro 2 hub the other week. Had the wheels a few years so not too upset, wear + tear and all that.
I live quite close to the Hope factory so thought I'd give them a call after hearing good things about customer service on various forums. Chap said I was welcome to call in and they'd have a look so I stuck the wheel and the dog in my car and headed to Barlic.
Met a friendly bloke at the factory who took the wheel and asked if I could wait 10 mins or so. I took the dog for a walk and came back a while later and was presented with a fixed wheel. Bloke not only replaced the axel but changed the pawls and springs as he said they were looking a bit worn. All done for free!
Thank's Hope, you'll be selling me lots more equipment in the future.