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 Post subject: A Great British company!
PostPosted: Sun Apr 28, 2013 7:47 pm 
SotS Winner
SotS Winner
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Joined: Wed Jan 09, 2008 2:23 pm
Posts: 1775
Location: Grazed and amused
I just wanted to say a public thank-you to the guys at DMR, I was reassembling my Trailstar recently and found I had lost the steerer clamp thingy from my Headstock stem. I emailed DMR (not hoping for much, the stem is no longer made/sold) and got a fast response from a guy names Olly. A couple more emails and a new part is on it's way to me FOC, not even a charge to cover shipping to Canada!

Outstanding customer service deserves to be shouted about, I hope DMR continue to go from strength to strength.


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PostPosted: Mon Apr 29, 2013 11:10 am 
retrobike rider
retrobike rider
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Joined: Mon Apr 30, 2007 12:31 pm
Posts: 2484
Location: ManchestOr
That's quite impressive. I've heard similar great things. I've not had to contact them myself but loving their bikes, dunno why it took me so long to discover them!


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PostPosted: Mon Apr 29, 2013 8:09 pm 
Gold Trader / rb Rider / Special
Gold Trader / rb Rider / Special
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Joined: Mon Aug 31, 2009 12:26 am
Posts: 16165
Location: Rurally close.
There are some great british brands around especially when you need them! Is that perhaps olly Wilkins??


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