I recently bought a pair of Pace RC40 XCAMs from eBay.
The forks were described as being in perfect working condition and recently serviced. Indeed, when they arrived they looked to be in excellent condition.
However, it soon became apparent that the forks didn't work quite as well as I had been led to believe in the item description - none of the dials (rebound, launch control etc) worked, and the forks felt very notchy. I followed all the advice about cycling the fork through it's travel with the launch control engaged and they still didn't work.
I decided to send them to Tim @ Fork English, who has taken them apart and has confirmed a couple of things:
- The wrong weight oil has been used.
- The forks weren't put back together properly when they were "serviced" by the seller, and a couple of bits have been damaged in the process, requiring replacement
I bought and paid for the forks on the 26th March. Am I still able to start a claim? I paid through Paypal using my Credit Card so I know that I'm covered by buyer protection, but I'm not sure whether I've left it too late to claim or not.
I've asked Tim to send me an email, detailing all of the work which he has had to do on the forks (service included). I will be looking to get this money back from the seller, especially as it's cost me virtually the same amount to have them serviced as it did to buy them in the first place!
Any advice would be appreciated - sadly I can't get on to eBay at the moment as I'm in work...