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 Post subject: The Bike Outlet York
PostPosted: Fri Mar 01, 2013 12:02 am 
Gold Trader
Gold Trader
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Joined: Thu Nov 09, 2006 11:19 pm
Posts: 1854
Location: Gwlad Gwlad to be here
Just wondered if anyone had dealt with this shop?

I ordered a Hope bb online a fortnight ago. Got an email a couple of days later to say that they didn't have it in stock so they would issue a refund.

After two weeks still no refund. I've sent a few emails but haven't had a response. Anyone dealt with them? I wonder if I have been had?

Thanks

Rich


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 Post subject: Re: The Bike Outlet York
PostPosted: Fri Mar 01, 2013 1:04 pm 
Retro Guru
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Joined: Sun Jul 05, 2009 11:55 am
Posts: 946
Location: Swansea/Birmingham
I've used them for a set of Hope Tech X2 Evo brakes and didn't have a problem, very quick delivery.
I have read that a few people have a had problems with them but they aren't dodgy, just probably not very organised. Keep on their case, phone them rather than emailing ;)


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 Post subject: Re: The Bike Outlet York
PostPosted: Sat Mar 02, 2013 9:13 pm 
Retro Guru
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Joined: Fri Jan 12, 2007 1:32 pm
Posts: 1953
Location: Staffordshire
I've not used them myself but there are a couple of threads on STW with people having issues with out of stock items and then not getting refunds etc.


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 Post subject: Re: The Bike Outlet York
PostPosted: Tue Mar 05, 2013 8:53 am 
Gold Trader
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Joined: Thu Nov 09, 2006 11:19 pm
Posts: 1854
Location: Gwlad Gwlad to be here
Well, there is a happy ending. Having paid on 18th February I finally received a refund today (5th March).
I will never buy from them again.


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