Thanks Trail head.
I am running 32-13 at the moment and will continue with that to keep the warrantee sound.
Andrewl, the hub was sent to our local importer for an oil change and arrived all ready to go.
I am not sure if the guy checked it over or rode it so will be contacting him to find out.
I hope this issue is sorted because when the hub is in the "good" gears it is awsome.
I wouldn't worry about the unit being damaged by being on an electric bike previously. An electric front wheel would only make its life easier. You can't really damage the gears, they're protected by 9 nylon shear pins. The two little springs under the axle plate are related to shifting and couldn't be related to the problem you're describing. I'm very familiar with the resistance you are talking about, It's the downside of Rohloffs. These hubs are rated for use on a tandem, that's double the input force with double the weight it has to push along. If it's rated for tandem on that same ratio shouldn't it be able to handle a lower ratio with one rider? If you want to make the most of it, under driving is the way to do it. For a second opinion, contact Cycle Monkey in the USA. I've been under driving for 6yrs. last winter I had a shifting problem with the 5-6 gears. The problem was unrelated to being under driven according to Cycle Monkey who are the USA Rohloff service partner.
They replaced my 5yr old hub under warranty and they where the ones who recommended under driving 5yrs before.
Also, FYI- the gear mech inside a Rohloff cannot be serviced anywhere but the factory in Germany. All distributors can only exchange the gear mech inside to resolve problems.
What I'm saying here is eventually you'll find your way to where I am, gearing wise, or you'll be another guy who gave up on rohloffs too soon.
I fully understand if your skeptical about this advise, I encourage you to talk candidly with your distributor and Neil at Cycle Monkey about this. They'll likely tell you that "officially" it's not recommended but, they should also tell you about dozens of riders like me who under drive with no issues and that the 9 nylon shear pins would shear before under driving caused any damage. They'll also tell you that if it's lowest recommended ratio is rated for tandem, surely it can handle more for a single rider. BTW, I've never been able to shear them and I've been torturing mine for 6yrs now.
84 Battaglin Giro, 85 Bianchi, 89 Marin Muirwoods, 91 Miele MTB Tandem, 92 klein Pinnacle
, 93 Manitou System FS, 97 Amp Research MB4
, 98 Kona Kilaula, 99 Aquilla Ti HT, 2010 Santa Cruz Blur LTc, 2010 Santa Cruz Jackal
, 2011 Meta Trail MSSL,
Ain't that the point of this site?
Nope. The point of this site is endlessly nitpicking pointless crap cycling forgot 20 years ago