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 Post subject: Canyon bikes
PostPosted: Thu Nov 29, 2012 10:14 am 
retrobike rider
retrobike rider
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Joined: Fri Sep 18, 2009 12:52 pm
Posts: 1412
Location: Devon
Anyone have much experience? Makster is the only person I can find with one on here. I know it's retrobike but thought there may be others in the post 98 section. 8)

I only ask as I'm considering purchasing my first FS bike next year and at the moment for the £1000 mark it's a choice between a Canyon Nerve with Rebas and mostly SLX for £1k or perhaps otherwise looking for other bargains online. My LBS is great but they almost exclusively have hardtails in stock, and I'm not confident about asking them to get stock in for me unless I was sure on what I wanted.

I know you can't compete with Canyon on spec but was interested in any real life experiences with their bikes. I looked on bikeradar but all I could find was very tribalistic and not overly objective opinions!


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 Post subject:
PostPosted: Thu Nov 29, 2012 12:49 pm 
retrobike rider / Gold Trader
retrobike rider / Gold Trader
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Joined: Fri Feb 06, 2009 11:13 pm
Posts: 9729
Location: Skipton
Bikeradar's full of dicks imo. Singletrackworld is a bit better and plenty on there rave about Canyons. Most also say the customer service is good but a few have had bad service. You might have to wait a while.


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 Post subject:
PostPosted: Thu Nov 29, 2012 6:10 pm 
retrobike rider
retrobike rider
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Joined: Fri Sep 18, 2009 12:52 pm
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Location: Devon
Yeah agree about bikeradar, about a dozen users with 1,000's of replies but mostly sarcastic, unhelpful and not remotely as funny as they think they are.

I'm sorely tempted. Think most negatives can be outweighed by the price/value aspect.


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 Post subject:
PostPosted: Thu Nov 29, 2012 6:53 pm 
retrobike rider / Gold Trader
retrobike rider / Gold Trader
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Joined: Fri Feb 06, 2009 11:13 pm
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Location: Skipton
They defo seem good value and most seem very happy with the ride. Be interested to see what you think if you go for it.


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 Post subject:
PostPosted: Fri Nov 30, 2012 7:19 am 
retrobike rider
retrobike rider
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Joined: Wed Jan 04, 2006 10:12 pm
Posts: 2993
Location: Northumberland
I've got 2 mates with the nerve xc and they've been very happy with them.


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 Post subject:
PostPosted: Fri Nov 30, 2012 8:27 am 
BoTM Winner / retrobike rider
BoTM Winner / retrobike rider
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Joined: Mon Jun 30, 2008 8:24 pm
Posts: 5668
Location: Dorset
The bikes are fantastic, but my experience of their customer service wasn't the best.
Mine arrived with very spongy brakes. It wasn't safe to ride, so I contacted them.
They told me to take it to my lbs and Canyon would pay for repairs up to the value of £20.
The chap at my lbs bled the brakes but found that they were still not working correctly, so would require further work.
Back I went to Canyon, who said they'd need to take the bike back from me.
This meant talking it appart, re-packing it then trying to arrange time off work to be around for the collection.
At the same time I spotted a good deal on a Santa Cruz locally, so just asked for my money back.

I suppose these are the issues you get with any mail order bike purchase, and the spec on my Canyon was amazing for the price.
What I'd say is that they seem VERY busy, and I think the quality control department needs to be a bit more vigilant with their checks before sending bikes out.

Hope this helps!


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 Post subject:
PostPosted: Sat Dec 01, 2012 3:56 pm 
Retro Guru
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Joined: Mon Feb 01, 2010 11:45 am
Posts: 1136
Location: Poppy Fields
Mate at work got a Nerve and was very happy with it apart from the same as above, i.e. spongy brakes. Canyon refunded him some cash to get them sorted which he did and all was good.


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 Post subject:
PostPosted: Sat Dec 01, 2012 7:01 pm 
98+ BoTM Winner / Gold Trader
98+ BoTM Winner / Gold Trader
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Joined: Tue Feb 14, 2006 9:58 pm
Posts: 3520
Location: the Netherlands
If you want a bike with good specs for the money but with no service and no soul.................but if you love bikes go somewhere else, or buy 2nd hand.
just my 2 cents though :wink:


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 Post subject:
PostPosted: Sun Dec 02, 2012 11:48 am 
Gold Trader
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Joined: Wed Jun 20, 2007 11:19 pm
Posts: 7006
Location: Odense, Denmark
Can-yawn.


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 Post subject:
PostPosted: Sun Dec 02, 2012 12:30 pm 
National & North West AEC
National & North West AEC
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Joined: Mon Nov 03, 2008 12:43 am
Posts: 8146
Location: Macclesfield Forest
I serviced a Canyon Nerve earlier this year.
It was a well specced bike with no unusual quirks or features. Just a good functional bike with decent performance.
It was also matte black which sort of summed it up nicely.

I quite liked it.


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