Has the same with them small item, big box but they seem to be re-using packaging which can't be so bad. At least that's the only gripe I've heard about them, some shops let you buy stuff that's not in stock then tell you it'll be a three week wait and refuse to refund.......
It only annoys be me because the still parts that I order get taken to the local post office if we're both at work and I have to wait till the weekend for my stuff!
Never had your issue, but I had some fun trying to track down a pair of old M4 pads so I could ride at the weekend. One of the local shops sneered at me...'they're a bit old, not seen a set of them for ages'. No wonder people go to CRC et al. Its in stock, free delivery and normally cheaper...
2015 Stanton Ti Switchback
2006 Specialized Demo 8
2013 Specialized Allez Sport
1999 Santa Cruz Chameleon
1994 Cannnondale Beast of the East (rebuild still in progress)