I'm not impressed by my latest experience with Rutland Cycles aka "Bike Biz Awards Winners: Best Independent Retailer 2010 & 2011"
Bought a pair of SPD shoes and 6 Knogs bags (cheap pressies for friends!) online, all listed as IN STOCK. Order number and confirmation email rec'd... all good so far
refunded for 2 of the Knog bags as they are out of stock
email saying, "Our suppliers have updated us stating that your shoes will be with us on 24-5, can you advise as to whether you are happy to wait until then?"
... sets off alarm bells, what do they need suppliers for when the items were in stock already?
ignoring alarm bells I emailed back saying this is fine as I'd be away mid-May anyway
email to say, "we are anticipating your order will be dispatched late next week. Once sent, please allow 2-3 working days for the item/s to arrive"
email to say "Your order is being prepared for despatch and you should expect delivery shortly"
Hurray, about time!
still no items two days after end of Jubilee BH weekend! Sent them an email to which I was told items are being sent today (7 June) and another one of the bags is being refunded due to an admin error
Order arrives 6 weeks later... shoes are incorrect colour