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I bought myself a Genesis bike off eBay last week. It's landed and although it was in a bike box it wasn't too well packaged inside and the cassette from rear wheel has scratched one of the stanchions on the forks. They're Rock Shox Tora forks, so no anodising on the stanchion, but still a scratch that you can feel and that I think may start to damage the seal with use.
I've sent the seller a pic and he's acknowledged that its happened in transit. He's said he's going to contact the courier.
I'm not too sure what to do. It's not the couriers fault and the damage isn't too bad, but it's not quite what I paid for. I don't want to send the bike back as its quite nice, so would settle for a partial refund and I'll try and sand down the scratch so it's smooth. Do you think this is reasonable? How much should I ask for if it's reasonable?
Any advice would be appreciated. I'm happy with the bike but wouldn't have paid quite what I did given the fork damage.
I've sent the seller a pic and he's acknowledged that its happened in transit. He's said he's going to contact the courier.
I'm not too sure what to do. It's not the couriers fault and the damage isn't too bad, but it's not quite what I paid for. I don't want to send the bike back as its quite nice, so would settle for a partial refund and I'll try and sand down the scratch so it's smooth. Do you think this is reasonable? How much should I ask for if it's reasonable?
Any advice would be appreciated. I'm happy with the bike but wouldn't have paid quite what I did given the fork damage.