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PostPosted: Sun Mar 18, 2012 3:14 pm 
Retro Guru

Joined: Wed Apr 08, 2009 2:35 pm
Posts: 265
i stripped the whole bike down yesterday - didnt find any other issues.


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PostPosted: Sun Mar 18, 2012 6:32 pm 
retrobike rider / Gold Trader
retrobike rider / Gold Trader
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Joined: Fri Feb 06, 2009 11:13 pm
Posts: 9718
Location: Skipton
I've got a set of DT Swiss XMM 140's with 15mm bolt through and can confirm those funny washer things are fixed in mine. Superb forks btw 8)

Makster.... When the BR chaps were getting over excited about Canyon I knew there must be a catch :roll: With £2500 burning a hole in your pocket get a Orange 5. :wink:


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PostPosted: Sun Mar 18, 2012 6:35 pm 
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Joined: Wed Apr 08, 2009 2:35 pm
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email sent to canyon - i'm hoping i can just send the forks to madison or pace to get them fixed under DT swiss warranty.....


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PostPosted: Sun Mar 18, 2012 11:49 pm 
BoTM Winner / retrobike rider
BoTM Winner / retrobike rider
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Joined: Mon Jun 30, 2008 8:24 pm
Posts: 5668
Location: Dorset
brocklanders023 wrote:
Makster.... When the BR chaps were getting over excited about Canyon I knew there must be a catch :roll: With £2500 burning a hole in your pocket get a Orange 5. :wink:


Everyone I know who has a 5 raves about them, but I just dont like the look of them (saying that, I think pretty much the same about every full sus!).
Trying a Santa Cruz Superlight tomorrow


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PostPosted: Mon Mar 19, 2012 9:11 am 
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Joined: Tue Aug 07, 2007 12:22 pm
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Location: Platsa, Messinias, Greece
skinheadjc wrote:
email sent to canyon - i'm hoping i can just send the forks to madison or pace to get them fixed under DT swiss warranty.....


Just put a drop of Loctite on them and ride the thing - that's all anyone else will do anyway. I wouldn't get too hung up on all this warranty stuff, it's not as if you're modifying anything.


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 Post subject:
PostPosted: Mon Mar 19, 2012 9:49 am 
Retro Guru

Joined: Wed Apr 08, 2009 2:35 pm
Posts: 265
Quote:
Just put a drop of Loctite on them and ride the thing - that's all anyone else will do anyway. I wouldn't get too hung up on all this warranty stuff, it's not as if you're modifying anything.


Pretty sure that glueing bits of the fork on would be classed as modifing under the warranty and would void it - are you telling me that that most people after spending £500 on a set of forks would rather glue bits back on themselves that take it back? :D
Somehow i dont think so. :lol:
I have a 6 year warrenty on the forks, they are two weeks old, they are going back.


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 Post subject:
PostPosted: Mon Mar 19, 2012 9:55 am 
Retro Guru
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Joined: Tue Aug 07, 2007 12:22 pm
Posts: 2942
Location: Platsa, Messinias, Greece
skinheadjc wrote:
Quote:
Just put a drop of Loctite on them and ride the thing - that's all anyone else will do anyway. I wouldn't get too hung up on all this warranty stuff, it's not as if you're modifying anything.


Pretty sure that glueing bits of the fork on would be classed as modifing under the warranty and would void it - are you telling me that that most people after spending £500 on a set of forks would rather glue bits back on themselves that take it back? :D
Somehow i dont think so. :lol:
I have a 6 year warrenty on the forks, they are two weeks old, they are going back.


I would when it's something as straightforward as that - but then, I'm an engineer..... :wink:


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PostPosted: Mon Mar 19, 2012 7:17 pm 
Retro Guru

Joined: Wed Apr 08, 2009 2:35 pm
Posts: 265
got a reponse from canyon today

Quote:
Many thanks for your e-mail.

There is no reason to bond these parts in as they are held in place by the axle.

Please do not hesitate to contact us if you have any further questions.

Sincerely,

- Canyon UK


so i phoned them, explained it over the phone and got a definate ' no that doesn't sound right...' - i've had to email them again with another photo though (as the original didnt get forwarded from germany i'm guessing).....

Will hear tomorrow what they think.

I've also emailed and phoned Pace.


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 Post subject:
PostPosted: Wed Mar 21, 2012 4:59 pm 
Retro Guru

Joined: Wed Apr 08, 2009 2:35 pm
Posts: 265
A couple of phone calls and emails later, and they are going to Pace (tomorrow) for repair under warrenty.

The guys at Canyon Uk have been very helpful, as soon as they understood what's happened they've sorted organising the repair and are paying for postage etc.

If all goes well i hopeing to be riding again in a week or so.......


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 Post subject:
PostPosted: Wed Mar 21, 2012 8:08 pm 
Gold Trader / rb Rider / Special
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Joined: Mon Aug 31, 2009 12:26 am
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Location: Rurally close.
Thats not too shabby!


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