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PostPosted: Sun May 15, 2011 8:46 am 
Retro Guru
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Joined: Mon Dec 06, 2010 9:17 am
Posts: 1952
Hi there has anyone else had bad dealings with chain reaction cycles customer service? I purchaced a magura service kit from them over a month ago, it never showed so I rang to see what the crack was. They said it has been put on back order as the item is out of stock, I asked when the item would be in stock and the said magura had given them no date. I then asked for a refund as I couldn't wait forever and they said that was fine. Since the first phone call I have made 4 further calls to them to chase this refund up, everytime they claimed the money would be returned the following morning as they don't process refunds afyter dinner time?! Wtf I feel as if I'm being fobbed off big time.


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PostPosted: Sun May 15, 2011 9:11 am 
retrobike rider
retrobike rider
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Joined: Sun Jan 09, 2011 4:47 pm
Posts: 1401
Location: Cheshire
Sorry always been superb for me, they even provided me with very reduced cranks when mine broke after 2 years due to a suspected fault or bad treatment.


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PostPosted: Sun May 15, 2011 9:22 am 
Retro Guru
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Joined: Tue Jun 19, 2007 3:34 pm
Posts: 1847
Location: Launceston, Australia
Yeah same here. But I guess things can always go wrong... they have had some troubles going on...


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PostPosted: Sun May 15, 2011 9:31 am 
retrobike rider / Gold Trader
retrobike rider / Gold Trader
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Joined: Thu Jul 09, 2009 2:12 pm
Posts: 3046
Location: Yateley, Hants.
Paid with Visa debit? Phone your bank and ask them to do a chargeback if it is within 120 days.

Carl.


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PostPosted: Sun May 15, 2011 9:58 am 
North West Deputy AEC
North West Deputy AEC
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Joined: Thu Dec 03, 2009 8:32 pm
Posts: 1026
Location: Idle hill
the only flaw with crc is the lack of "sales" stock, bar that ive always had a good service from them for about 7-8 years now , goodluck with you're re-fund,
Lee.


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PostPosted: Sun May 15, 2011 10:36 am 
retrobike rider / Gold Trader
retrobike rider / Gold Trader
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Joined: Tue Apr 20, 2010 11:29 pm
Posts: 1315
Location: South Buckinghamshire
T'boo Ted wrote:
Yeah same here. But I guess things can always go wrong... they have had some troubles going on...


What troubles Ted, pray tell.....


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PostPosted: Sun May 15, 2011 11:51 am 
retrobike rider / Gold Trader
retrobike rider / Gold Trader
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Joined: Tue Jul 27, 2010 3:09 am
Posts: 1260
Location: Chiswick, London
I like CRC for choice and value and nice website but...... ordered some bits on Weds night, paid additional £4.99 for 24hr delivery option (expecting delivery on Friday) and guess what...........

NOTHING!!

Hopefully my bits will make an appearance in the morning??


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PostPosted: Sun May 15, 2011 12:32 pm 
Gold Trader / rb Rider / Special
Gold Trader / rb Rider / Special
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Joined: Mon Aug 31, 2009 12:26 am
Posts: 16165
Location: Rurally close.
the now banned marin man had trouble with them a while back
his item didnt turn up
i think they re sent it in the end


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PostPosted: Sun May 15, 2011 1:48 pm 
Retro Guru
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Joined: Mon Feb 01, 2010 11:45 am
Posts: 1135
Location: Poppy Fields
Have stopped using them. They never have what I want in stock and usually have a few weeks lead time to get it in stock. Rang another shop when I was after some brakes who also didn't have them in stock but got them off Hope within a couple of days. You would think CRC would have enough buying power to get stock quickly unless they have exhausted credit streams maybe?


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PostPosted: Sun May 15, 2011 6:51 pm 
B.o.T.M. Winner / Feature Bike
B.o.T.M. Winner / Feature Bike
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Joined: Tue Dec 13, 2005 3:26 pm
Posts: 6191
Location: Tilting at windmills and shouting at the rain.
Superb company, sure they F up once in a while but I can count the poor experiences in the single digit percentage.

Personally I like Wiggle a bit more due to their listed stock levels. But it is good to hear that MM got stiffed by CRC, they obviously have class, maybe I should start using them again in support.


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