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 Post subject: Broke my first cranks
PostPosted: Mon Jan 10, 2011 8:09 pm 
Old School Grand Master
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Joined: Sun Mar 14, 2010 3:07 pm
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Location: London for my sin's
broke my first cranks today (well no i noticed it as i was giving the bike a good clean today to troubleshoot some front shifting hesitation - guess i found out what it was!) ) not some old umpteen thousand mile set but a pretty new (well 3 years old) set of RF Deus XC's with about 500 miles on them. Dissapointed isnt the word ! :(

Image


You can barely see it in the first pic


Image

2nd one is hard to miss!


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 Post subject:
PostPosted: Mon Jan 10, 2011 8:27 pm 
retrobike rider
retrobike rider
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Location: Yorkshire, England
Don't RaceFace have a three year warranty ;)


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 Post subject:
PostPosted: Mon Jan 10, 2011 8:46 pm 
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Location: London for my sin's
Lifetime apparently. Now for the joy of finding a receipt and getting a new set should i be lucky enough.


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 Post subject:
PostPosted: Tue Jan 11, 2011 12:04 am 
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taffy wrote:
Lifetime apparently. Now for the joy of finding a receipt and getting a new set should i be lucky enough.


If you can't find the receipt the bank statement may suffice.


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 Post subject:
PostPosted: Tue Jan 11, 2011 12:34 am 
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Location: Poppy Fields
I have managed to get one without receipt and the next ones were the replacements so they were covered. If you get no joy from Silverfish try RaceFace directly as they are pretty good at customer service. It was RaceFace that replaced the second set of Turbines with a brand new Deus XC last December which meant new BB and rings.

I got a new set of Atlas today and have put the receipt in a very safe place.

This was the second lot -

Image


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 Post subject:
PostPosted: Tue Jan 11, 2011 1:24 am 
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Location: Costa-del-Oldham
BertR00t wrote:
I have managed to get one without receipt and the next ones were the replacements so they were covered. If you get no joy from Silverfish try RaceFace directly as they are pretty good at customer service. It was RaceFace that replaced the second set of Turbines with a brand new Deus XC last December which meant new BB and rings.

I got a new set of Atlas today and have put the receipt in a very safe place.

This was the second lot -

Image




I would like to applaud you on that fine break !!


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 Post subject:
PostPosted: Tue Jan 11, 2011 9:34 pm 
Old School Grand Master
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Location: London for my sin's
well i've had a response saying my e mail has been passed on to the warranty team.


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 Post subject:
PostPosted: Thu Jan 13, 2011 7:40 pm 
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Anything else yet?


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 Post subject:
PostPosted: Thu Jan 13, 2011 8:25 pm 
Old School Grand Master
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Joined: Sun Mar 14, 2010 3:07 pm
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Location: London for my sin's
yep

Quote:
As the Race Face Deus cranks are covered by a lifetime warranty (original owner only) You will need to return your c/set along with a copy of your proof of purchase to the supplying dealer


Which is good. but i'll be buggered if i can remember who i bought them off let alone find a receipt!


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 Post subject:
PostPosted: Fri Jan 14, 2011 8:27 pm 
Old School Grand Master
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Joined: Sun Mar 14, 2010 3:07 pm
Posts: 4211
Location: London for my sin's
And a reply from warranty

bottom line no receipt - no warranty. Which is fine if your neat and tidy and store receipts in shoe boxes under your bed/in your wardrobe.**
meanwhile back in the real world.....

i'll whinge and moan a bit and see what happens (and also politely moan to RF in Canada)

In the likely event i get told to get stuffed (politely!) i'll have to decide on getting some new ones (though probably not RF...)



** note to self to start hoarding recipts


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