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PostPosted: Wed Aug 14, 2019 9:51 pm 
Dirt Disciple

Joined: Sat Jun 10, 2017 9:22 am
Posts: 31
Location: Exeter nowadays..was Torbay .
Hello there...

Okay I've not posted a lot ,forgive me.

I recently got a 2019 Giant Fathom 2 ... Dont worry my old bike still get abused.
Anyway checking the Giants rear axle bearing found they felt crunchy and had self tightened on the cassette side :(

So I stripped out the axle to find that the cone nut bearing surfaces on both sides had sustained some pitting... The races are fine in the hub ...phew.
So I thought I'd order some new cone nuts... ( now I can hear some of you chuckling already) ... I found frustratingly that I have to order the whole axle @£16 ! :(
Then my mate at the bike shop rings me "They don't do the axles mate!, you can only buy a complete rear hub @£50 !!"

Jesus £50 for two cone bearing nuts!

Anyway Giant I hope are going to do it under warranty .

Trek and Specialized are the same I understand, they just don't do spares! I spoke to a Trek mechanic today and he said hes chucked near new wheels away for the sake of one component!

I long for the old days when you could rummage around the workshop and have a couple of nuts for a quid or donation in the charity box.


Wrant over....cheeers ;)


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PostPosted: Wed Aug 14, 2019 10:05 pm 
Old School GrandMaster | Rider
Old School GrandMaster | Rider
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Joined: Thu Nov 26, 2015 7:29 pm
Posts: 5156
Location: peak district
Have you tried taking the nut anywhere to match it up?


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PostPosted: Wed Aug 14, 2019 10:17 pm 
Dirt Disciple

Joined: Sat Jun 10, 2017 9:22 am
Posts: 31
Location: Exeter nowadays..was Torbay .
Not as yet... it has a couple of facets machined on the side to allow dust cover to fit between the lock nut and cone nut.
Problem is they are on the larger axle 14 mm? I ain't measured it yet, its one of them boost units... it's early days if I can get the new axle for free then I will.


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PostPosted: Wed Aug 14, 2019 11:28 pm 
Retro Guru
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Joined: Sun Dec 12, 2010 10:50 pm
Posts: 577
At under a year old, they surely must replace parts like that under warranty. Its not like tyres or brake pads.


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PostPosted: Thu Aug 15, 2019 7:13 am 
Dirt Disciple

Joined: Sat Jun 10, 2017 9:22 am
Posts: 31
Location: Exeter nowadays..was Torbay .
Supratada wrote:
At under a year old, they surely must replace parts like that under warranty. Its not like tyres or brake pads.


Yep ...that I think is going to happen now...

I'm still living in the days where you would just pick up a couple of nuts and do it yourself... a couple of quid and 15 minutes fitting ....doh.

My post was more a rant about the industry making old fashioned self maintenance on new kit difficult or near impossible.


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PostPosted: Sun Aug 25, 2019 11:41 am 
Dirt Disciple

Joined: Sat Jun 10, 2017 9:22 am
Posts: 31
Location: Exeter nowadays..was Torbay .
Update: Giant are stepping up and doing it under warranty...

The crazy bit... They are sending me a complete new rear wheel foc .......

For two cone nuts!!


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PostPosted: Sun Aug 25, 2019 11:48 am 
Dirt Disciple

Joined: Sat Jun 10, 2017 9:22 am
Posts: 31
Location: Exeter nowadays..was Torbay .
I do rather like my new Giant though... ;)

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PostPosted: Mon Aug 26, 2019 6:15 pm 
Retro Guru
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Joined: Sun Dec 12, 2010 10:50 pm
Posts: 577
Paddler wrote:
Update: Giant are stepping up and doing it under warranty...

The crazy bit... They are sending me a complete new rear wheel foc .......

For two cone nuts!!

Often happens. It’s a weird mix of hard economics and fear of litigation.


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PostPosted: Mon Aug 26, 2019 10:30 pm 
Dirt Disciple

Joined: Sat Jun 10, 2017 9:22 am
Posts: 31
Location: Exeter nowadays..was Torbay .
Supratada wrote:
Paddler wrote:
Update: Giant are stepping up and doing it under warranty...

The crazy bit... They are sending me a complete new rear wheel foc .......

For two cone nuts!!

Often happens. It’s a weird mix of hard economics and fear of litigation.

It's a shame in an industry that strives to be 'green' ...a throw away approach like this...

I hope to buy my old wheel...spare rim ,free-hub etc etc...

Anyway, my Fathom had its uses at the moment its a £1000 clothes rack

A good use for these mahoosive bars! ;)


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PostPosted: Tue Aug 27, 2019 9:16 am 
Retro Guru
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Joined: Sun Dec 12, 2010 10:50 pm
Posts: 577
Decor by Fritzl?


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