More often than not when an item is delivered with tracking and USPS signature, the receiving countries postal carrier will either not capture the signature or the electronic systems that the carrier is using do not seamless upload into USPS's software showing that it was securely delivered. Bottom line is USPS in theory should work // but it doesn't. Each country is different // each countries attention to detail is different.
THEN if you try to file a claim through USPS you might as well throw up smoke signals. You will never see your money. Fed Ex on the other side has worked well for us and we can securely // successfully mail things world wide to happy customers. Their systems work and filing any dispute / claim is quick, reliable and efficient.
Our business wouldn't have made it this far relying on USPS's systems. Unfortunately there are a lot of scammers out there that know how to abuse the system. We have to set up our systems to protect our investments.
You know your business.
Its a shame you cant have a sit down with Fed Ex, and find a way of reducing your postage charges to the Uk. (purely from my own personal view).
There have been many items that would have been purchased (mainly bikes) that I have let slide, purely due to your Postage cost, and then the custom charges this end.
Fair play... your items are well presented, and always seem in good order, and I find myself wanting to give you my business, but it is always Top Dollar before adding the additional expenses to get it to the Uk mainland.
Im sure im not the only member here that has come up against this, and given how impressed I was with your business model, it just seems a shame that there isn't a conversation worth having with Fed Ex, If you are adamant this is the only way.
Simply FWIW from a "Potential" customer.