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PostPosted: Fri Oct 11, 2013 9:41 pm 
Gold Trader | rBoTM Winner
Gold Trader | rBoTM Winner
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Joined: Thu Mar 28, 2013 6:12 pm
Posts: 763
Location: Boulder, CO
Here is one of our auctions and we do not know much about the history on this one.

For your viewing pleasure:

http://www.ebay.com/itm/Vintage-Nuke-Pr ... 51b31591ca


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PostPosted: Sun Oct 13, 2013 2:56 pm 
B.o.T.Y. Winner / Gold Trader
B.o.T.Y. Winner / Gold Trader
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Joined: Wed Dec 12, 2007 10:37 pm
Posts: 4114
Location: Amsterdam
great frame set,.. but shipping 550 USD?


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PostPosted: Sun Oct 13, 2013 3:42 pm 
Old School Hero

Joined: Tue Apr 09, 2013 3:23 pm
Posts: 183
Location: In a van down by the river.
I've thought the same thing. I would have bought a few items in the past but it looks like shipping outside the US will be very $$$$


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PostPosted: Mon Oct 14, 2013 5:14 pm 
Gold Trader | rBoTM Winner
Gold Trader | rBoTM Winner
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Joined: Thu Mar 28, 2013 6:12 pm
Posts: 763
Location: Boulder, CO
This is great feedback. I will get with our shipping manager and see exactly why our shipping is what it is. I know we ship all higher dollar international items (over$250) via 2nd day priority via Fed Ex to make sure things get their securely and we don't lose out paypal / ebay cases from items going missing. Large items (Frames / Bikes) are tough to ship safely and cheap, you definitely end up compromising on one or the other.

I will get with our shipping manager and see why the shipping cost is what it is.

Thank you for the feedback.

Nick


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PostPosted: Mon Oct 14, 2013 5:22 pm 
B.o.T.Y. Winner / Gold Trader
B.o.T.Y. Winner / Gold Trader
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Joined: Wed Dec 12, 2007 10:37 pm
Posts: 4114
Location: Amsterdam
i have bought several frames from the US,.. even 2 exact same Nuke Proof frames
shipping was less then 100 USD


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PostPosted: Mon Oct 14, 2013 5:29 pm 
Gold Trader | rBoTM Winner
Gold Trader | rBoTM Winner
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Joined: Thu Mar 28, 2013 6:12 pm
Posts: 763
Location: Boulder, CO
You are in Holland? How were the frames shipped? My guess is via USPS or a very slow way? We ship 10-20 frames / bikes a day and have deep discounts with Fed Ex for these specific size boxes. If we don't ship them the fastest and most secure way we open our business up to too much liability for lost items / losing paypal cases etc. You must have a tracking number with signature confirmation for ebay / paypal to stand behind a transaction.

We have to protect ourselves as well otherwise we are losing $ left and right.

//nm


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PostPosted: Tue Oct 15, 2013 5:00 pm 
Retro Guru
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Joined: Thu Jan 26, 2012 3:46 pm
Posts: 656
Location: Hampshire
theproscloset wrote:
We have to protect ourselves as well otherwise we are losing $ left and right.//nm


From your point of view it makes absolute sense, just very frustrating for us this side of the pond.


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PostPosted: Tue Oct 15, 2013 5:57 pm 
Gold Trader | rBoTM Winner
Gold Trader | rBoTM Winner
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Joined: Thu Mar 28, 2013 6:12 pm
Posts: 763
Location: Boulder, CO
We hear ya for sure and we are working on ways we can help access our customers worldwide. It's a win win for everyone involved so it is in our best interest to make sure the maximum amount of potential bidders have access to these auctions.


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PostPosted: Tue Oct 15, 2013 6:06 pm 
BoTY & PoTM Winner
BoTY & PoTM Winner
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Joined: Tue Jul 13, 2010 10:19 pm
Posts: 7056
Location: KEEPING THEM SAFE FROM HARM, ANYWAY I CAN....!
Just had another Bontrager Arrive from Cali, 2 boxes well packaged, undamaged, Postage recorded and tracked, requiring a signature $175. Sadly the customs charge at this end was £250.

Your Current charges for shipping make it unviable to buy from you sadly, especially if you factor in the Customs charges.


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PostPosted: Tue Oct 15, 2013 6:09 pm 
Gold Trader | rBoTM Winner
Gold Trader | rBoTM Winner
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Joined: Thu Mar 28, 2013 6:12 pm
Posts: 763
Location: Boulder, CO
We are working on getting rid of "flat" international charge which currently blankets all countries and moving to a regional one that breaks up the costs per country. You would think this would be easy but it is quite complicated especially when you are trying to blend multiple different types of auction / shipping and ebay software.

Working on it...


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