Once they arrive, call back into your LBS and promptly shove one up the young lads nose, this way he will certainly remember to research things thoroughly before giving out flim flam answers. Alternatively simply call in and educate the young man on how to use the Internet to research any questions he is given, he can then give the correct answer, people will buy from them and they will continue to stay in business.
I will do, ill record the conversation too
I must take some responsibility though, I should have searched the internet myself
Kelly.....Body by Kona.............Soul by Satan !