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PostPosted: Tue Oct 01, 2013 7:36 pm 
rider | rBoTM Winner
rider | rBoTM Winner
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Joined: Fri Jan 25, 2008 1:42 pm
Posts: 5131
Location: Wakefield, Yorkshire
Robbied196 wrote:
I think one of the planetx bike guys hangs out on this forum


Yes, it's Dave himself.


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PostPosted: Tue Oct 01, 2013 8:24 pm 
Retro Guru
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Joined: Thu Jun 23, 2011 11:25 pm
Posts: 1784
Location: It's not easy being a dolphin.
keithglos wrote:
Dan is absolutely correct, but I don't know how the retailer is supposed to know, they should react though.
I have seen fork blades without penetration into the crown, including one I had in 1955 which was an Ephgrave, one fork blade just fell out.

But here this could well be a production problem with a large number.
After a second look it seems it is not intended to be brazed, just inserted and held in by the brake bolt and perhaps a lucky interference fit.

Keith


That's terrible. What a bodge if the brake bolt is supposed to hold it together especially in these "fixie" times!

Perhaps it was supposed to be bonded instead? Eitherway, you are lucky the accident wasn't worse.


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PostPosted: Tue Oct 01, 2013 10:00 pm 
Newbie

Joined: Sat Sep 28, 2013 3:41 pm
Posts: 7
Thank you for all again.I will send an email to dave@planet-x-bikes.com.I have sent some mail to sales,customer and other members from Planetx.I think again that stuff people from that shop are not good because I made large mails.I don't want money for that accident,only they stop selling those forks.I like cycling and I don't want people with the same problem.
i want returning it to Planet x or Sarto.I have more 1" forks but the normal is sending me one - same quality snd price- good condition fork.

I'm happy about my Campagnolo Chorus front brake bolt because it's high quality.I don't want to think about a broken brake bolt.


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PostPosted: Tue Oct 01, 2013 10:23 pm 
Old School Hero

Joined: Thu Nov 29, 2007 10:40 pm
Posts: 248
Location: Berks
OP send dave@planet-x-bikes.com and brant@on-one.co.uk a link to this thread.

Planet X customer service is generally excellent, but a bit slow at times


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PostPosted: Tue Oct 01, 2013 11:26 pm 
Dirt Disciple

Joined: Sat Jul 03, 2010 1:36 pm
Posts: 20
Location: SHEFFIELD
Jorge
I have your mail and have replied directly to you
I am sorry about this incident and we will react quickly .
I will also find out why your message was not replied to by our customer services and have asked you to confirm where sent to and what date , this is unacceptable and it is not our intention .
Please reply directly to my mail and we can look to analyse the problem and see if it is isolated , and if not take the appropriate actions .
Sorry again for your experience to date .

Dave


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PostPosted: Wed Oct 02, 2013 12:20 pm 
retrobike rider
retrobike rider
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Joined: Tue Jan 29, 2008 11:04 pm
Posts: 1799
Location: A wretched hive of scum and villainy...
Quote:
it is not intended to be brazed, just inserted and held in by the brake bolt and perhaps a lucky interference fit
No, absolutely, definitely supposed to be brazed, and don't let anyone tell you otherwise.
It's a fairly standard Long Shen LC14:
Attachment:
Screen Shot 2013-10-02 at 10.13.47.png
Screen Shot 2013-10-02 at 10.13.47.png [ 33.09 KiB | Viewed 722 times ]


I don't know of any crowns just held on by the brake bolt. The leverages at the crown, especially during braking, are immense, and Jorge was very lucky.

IIRC this type of failure was one of the reasons for manufacturers dropping the clamped crowns on MTB forks.
While all the clamped steerers did have flanges or circlips to retain them in the crown, it was a safety critical joint which could be messed with by the customer, unlike the press-fit, bonded or moulded new stuff, where the manufacturer has full control.

Anyway, it looks like daveplanetx is helping Jorge :) , and I hope that PX at least look seriously into the possibility of a recall.

All the best,


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PostPosted: Wed Oct 02, 2013 8:28 pm 
Retro Guru

Joined: Sun Aug 22, 2010 7:07 pm
Posts: 1321
Location: Cotswolds
Dan, what I meant was a second look at the pics shows absolutely no sign of brazing, and red paint is on the crown where it joins the column.

Keith.


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PostPosted: Wed Oct 02, 2013 10:27 pm 
Newbie

Joined: Sat Sep 28, 2013 3:41 pm
Posts: 7
Dave from Planetx has mailed me and he's trying to do the best.The first as I have seen was stopping the sale of the frame set and now it's
O.K . I hope all Sarto buyers will be lucky without problems.
I think the big problem is from the brand Sarto.I have never seen somehing like that before.I remember the cheapest steel frames like Peugeot and never with that kind of problem.


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PostPosted: Wed Oct 02, 2013 10:37 pm 
Newbie

Joined: Sat Sep 28, 2013 3:41 pm
Posts: 7
danson67 wrote:
Quote:
it is not intended to be brazed, just inserted and held in by the brake bolt and perhaps a lucky interference fit
No, absolutely, definitely supposed to be brazed, and don't let anyone tell you otherwise.
It's a fairly standard Long Shen LC14:
Attachment:
Screen Shot 2013-10-02 at 10.13.47.png


I don't know of any crowns just held on by the brake bolt. The leverages at the crown, especially during braking, are immense, and Jorge was very lucky.

IIRC this type of failure was one of the reasons for manufacturers dropping the clamped crowns on MTB forks.
While all the clamped steerers did have flanges or circlips to retain them in the crown, it was a safety critical joint which could be messed with by the customer, unlike the press-fit, bonded or moulded new stuff, where the manufacturer has full control.

Anyway, it looks like daveplanetx is helping Jorge :) , and I hope that PX at least look seriously into the possibility of a recall.

All the best,


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PostPosted: Wed Oct 02, 2013 10:37 pm 
Newbie

Joined: Sat Sep 28, 2013 3:41 pm
Posts: 7
All agree


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