Mmmm. I was let down by Parcel Force this week. Booked online, waited in all day for the collection (too big to drop off at the Post Office apparently). No one turned up despite the email confirming collection by 2pm. Phone around 3pm - `It's definitely going to be collected today'. Phoned at 6pm - apparently it was not on the list of collections!
The next day the driver confirmed he had no record of my needing a collection. Either someone was telling lies, or the processes and systems are flawed. Either way, I wasn't impressed and it cost me wasted day.
case 1: yodel delivery totally lost item, spotted on ebay 6 months later...
case 2: yodel sent confirmation of delivery time followed by 3 cards thru box saying they tried to deliver ( all at wrong day / time specified )...had long peeved call to cusomer services cos their website couldn't confirm delivery reschedule ( error message ) delivery rescheduled, confirmed, more cards thru box on days we weren't in and finally had to pick up from depot as they failed to drop parcel on the day they confirmed by phone and text....couldn't make it up...; grumpy, basingstoke
Funny you should mention Yodel - they've just attempted to deliver (to me) a package meant for house number no 89. I live in number 98.
The delivery man was a lovely old chap, in a raggedy old Barbour, a flat cap and very apologetic.
By that, I'm assuming they use local freelancers to make drop offs?