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PostPosted: Fri Jan 11, 2013 11:11 am 
retrobike rider / Gold Trader
retrobike rider / Gold Trader
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Joined: Fri May 08, 2009 10:01 am
Posts: 11214
Location: Stockport, staring at the Peaks
www.velosolo.co.uk

Sure most of you are familiar with this site and their utterly lovely retro kit 8)

Had my first dealings with them yesterday after a glitch on their website and have to say I was very well looked after by Max, top customer service and very speedily sorted :D

Just thought it'd be nice to share a good experience when customer service so often feels like a dying art!

Now I'm awaiting the postman like a small child at Xmas :oops:

:lol:


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PostPosted: Fri Jan 11, 2013 11:20 am 
Old School Grand Master
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Joined: Tue Oct 04, 2011 4:15 pm
Posts: 3499
Location: Behind you with the duct tape pulled out.
Always nice to hearwhen they get it right rather than just horror stories about online sellers.


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PostPosted: Fri Jan 11, 2013 11:26 am 
retrobike rider / Gold Trader
retrobike rider / Gold Trader
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Joined: Fri May 08, 2009 10:01 am
Posts: 11214
Location: Stockport, staring at the Peaks
poweredbypies wrote:
Always nice to hearwhen they get it right rather than just horror stories about online sellers.


That's what I thought! :)

Manners seem so eroded that it's getting to the point where I wave thanks to motorists who actually signal... :roll:

:lol:


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PostPosted: Fri Jan 11, 2013 11:48 am 
Retro Guru

Joined: Fri Mar 02, 2012 7:46 pm
Posts: 447
I've always had excellent service from Velo Solo too!


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PostPosted: Fri Jan 11, 2013 1:08 pm 
Old School Grand Master
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Joined: Fri Oct 14, 2011 8:41 pm
Posts: 8245
Location: Cumbria
Spill the beans then...........what have you bought?

Shaun


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PostPosted: Fri Jan 11, 2013 1:31 pm 
Old School Grand Master
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Joined: Sat Oct 06, 2012 5:17 pm
Posts: 3775
Location: Norn Iron
Ditto what Shaun said!


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PostPosted: Fri Jan 11, 2013 3:47 pm 
retrobike rider / Gold Trader
retrobike rider / Gold Trader
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Joined: Fri May 08, 2009 10:01 am
Posts: 11214
Location: Stockport, staring at the Peaks
I'll get a pic on the build thread ASAP...

Doubt it'll be as exciting for everyone else as it is to me though! :lol:

http://www.retrobike.co.uk/forum/viewto ... 79#1780779


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PostPosted: Fri Jan 11, 2013 6:06 pm 
Retro Guru

Joined: Tue Oct 16, 2012 4:16 pm
Posts: 1568
Location: NOTTINGHAM
I've used Velosolo a couple of times and have to say they've been excellent. They refunded some postage when I bought multiple items on the same order and also sent me some free crank caps whilst I hunted down some official campag ones. And they've got some really nice stuff, especially the Nitto stuff. They're quick on the email responses as well, so all in all a decent shopping experience which is pretty rare these days.


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PostPosted: Fri Jan 11, 2013 9:17 pm 
Retro Guru
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Joined: Wed Jul 27, 2011 12:46 pm
Posts: 962
Location: Montpellier, France
I've bought from them twice - first time it was perfect, second time they got part of the order wrong but as soon as I pointed that out they offered a full refund or exchange, and just as importantly the communication was excellent - prompt and courteous.


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PostPosted: Mon Jan 14, 2013 1:30 am 
Retro Guru

Joined: Sat Jan 07, 2012 11:16 pm
Posts: 805
Location: North London
I've bought quite a few odds n' ends from them over the years and highly rate their service too.


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