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PostPosted: Wed Sep 01, 2010 9:59 pm 
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Joined: Mon Mar 02, 2009 9:05 am
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Location: Land of the giant pie
Just found out that a fantastic NOS frame I had ordered has been lost by the courier. Only insured to £50 as well (£200 down).

Gutted. :(


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PostPosted: Wed Sep 01, 2010 10:06 pm 
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Joined: Wed Dec 10, 2008 9:19 am
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Location: Sheffield, top city
any chance of claiming from visa/mastercard??

may turn up yet, unless the "lost" means "nicked"


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PostPosted: Wed Sep 01, 2010 10:36 pm 
r.B.o.T.M. & P.o.T.M. Winner
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What Courier Co was it?

Some Im afraid are a shower of sh!t, having learnt from bitter experience.


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PostPosted: Wed Sep 01, 2010 10:40 pm 
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Location: Surrey
Sue the crap courier! 8)


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PostPosted: Tue Sep 07, 2010 10:21 pm 
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Parcel2Go using Home Delivery Network.

Frame in a big f*ck off box has been 'lost'. So that's £250 down the pan.

Bitter, me? Oh yes.


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PostPosted: Wed Sep 08, 2010 6:11 am 
r.B.o.T.M. & P.o.T.M. Winner
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SilverSurfer wrote:
Parcel2Go using Home Delivery Network.

Frame in a big f*ck off box has been 'lost'. So that's £250 down the pan.

Bitter, me? Oh yes.


Thats terrible. Do they offer compensation? or is that a silly question?


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PostPosted: Wed Sep 08, 2010 10:36 am 
Dirt Disciple

Joined: Fri Aug 27, 2010 8:26 pm
Posts: 14
I don't see a problem, mate,...If the couriers have lost it,...you havn't received it,...it's the seller's problem,...Get yer money back,...or did I miss something?


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PostPosted: Wed Sep 08, 2010 11:48 am 
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Location: Land of the giant pie
Standard cover is up to £50 - great. Even then it seems to be a battle royal to get it.

Seller didn't arrange the courier, I sent it - so I guess that rules out getting money back from the seller :cry:

I've just been screwed over and there's not a great deal I can do about it.


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PostPosted: Wed Sep 08, 2010 6:16 pm 
Dirt Disciple

Joined: Sun Jul 19, 2009 10:30 pm
Posts: 59
this really sucks... :(

i use parcel2go a lot and have had a bad experience with HDNL through them - sent two parcels at the same time and despite them being fully addressed they managed to send them to the wrong addresses! since then i always use the DHL service on parcel2go which seems far better.

Its probably worth contacting the seller to see if they would maybe share thr costs with you, i know i would if i was the seller. And they were responsible for packing it correctly so there is some shared responsibility


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PostPosted: Wed Sep 08, 2010 7:08 pm 
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Beware that your contract is with Parcel2go so whilst HDNL f*cked up, I have to deal with Parcel2Go.

What I'm saying is DHL may be better, but if something eventually goes wrong you'll have to deal with P2G and it won't be pleasant.


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