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PostPosted: Fri Apr 27, 2007 1:01 pm 
Gold Trader
Gold Trader
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Joined: Sat Jul 29, 2006 11:14 pm
Posts: 3861
Location: Somerset
Pace, Phoned them today for a RC200F6 seat clamp and a RC35 steerer.
£25 each, posted today. Top folk.

Oakley, on my 3rd M-Frame frame. Never any complaint, send the broken one and we'll return you a new one. Only ever had to pay postage and I bought them in 1993, Awesome.

Orange, Ordered a cycling Jersey from them, had none left, paypaled me a full refund and sent me a note to apologise and a pin badge! Top job!

I am genuinely impressed when firm's look after the old kit even though they don't 'have to'. Question is, which company has the coolest customer service, not including special favours from people you know.


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PostPosted: Fri Apr 27, 2007 1:09 pm 
Retro Guru
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Joined: Fri Jan 26, 2007 9:58 pm
Posts: 629
Location: USA, sigh...
magura...at least in the US.

i've had to contact them a few times recently regarding parts for my long ago out of production hs-22's, mostly broken or worn by me (i.e.: not warranty issues).

they've always been quick to answer the phone and happy provide parts...for free no less! i'd estimate they've sent me US$100 worth of misc bits over the last year or so, not including shipping costs.

in fact, i was recently able to share the love with a forum member...sending out some mounts that didn't work for me for only the cost of postage to the UK.


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PostPosted: Fri Apr 27, 2007 1:16 pm 
Retro Guru
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Joined: Fri Jan 05, 2007 12:14 am
Posts: 1321
Location: Sunny? Devon
I'd like to nominate Brion and the guys at AMP Research, e-mailed them about some spares for th B3 and they keep it all.

Spares for a full suspension bike thats 12 years old :shock: :P :lol:


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PostPosted: Fri Apr 27, 2007 1:16 pm 
The Guv'nor
The Guv'nor
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Joined: Sun Jul 03, 2005 11:19 pm
Posts: 23177
Location: Retrobike HQ
Always had really good experiences with Specialized.


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PostPosted: Fri Apr 27, 2007 3:33 pm 
Old School Grand Master
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Joined: Sat May 20, 2006 2:56 pm
Posts: 4776
Location: No brakes? Way to commit soldier.
John wrote:
Always had really good experiences with Specialized.


Seconding that. I wanted some new decals for my '84 Stumpy and Specialized sent me two sets, FOC. They're the ones that they used for the 're-issue' of the Stumpy last year but they are identical to the originals.

UK customer services got them fed-ex'd across from the US to their offices and then popped them in the post to me.. most impressed.


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PostPosted: Fri Apr 27, 2007 4:21 pm 
East Midlands AEC
East Midlands AEC
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Joined: Thu Oct 05, 2006 7:45 pm
Posts: 15067
Location: Derby, UK
Hope UK - gave some good advice over the phone when I needed it about old hub parts.


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PostPosted: Fri Apr 27, 2007 8:06 pm 
Ain't no party like an S Club party
Ain't no party like an S Club party
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Joined: Thu May 25, 2006 4:54 pm
Posts: 7136
Location: UK
Yep, for me it's gotta be Pace. They've been amazing over the years, and of recent I don't know many companies who would be arsed researching serial numbers and parts for 13 year old bikes and forks - especially now they've stopped making them. Great service - maybe they could teach the pricks at Bulldog and HSBC...


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PostPosted: Sat Apr 28, 2007 9:30 am 
Retro Guru

Joined: Fri Nov 03, 2006 12:28 am
Posts: 1733
Location: italy
Klein: replaced my 91 attitude without asking proof of purchase. Got a new 99 Adroit with a Manitou SXR, and a letter in which they apologized for their running out of Stratas and Unikleins...


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PostPosted: Sat Apr 28, 2007 10:11 am 
Retro Guru
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Joined: Tue Jan 30, 2007 1:17 pm
Posts: 905
Location: not close enough to Wales...
Magura, made me a one off set of disc brakes, when hope said it could'nt be done.


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PostPosted: Sun Apr 29, 2007 8:20 pm 
jammy git
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Joined: Sat Dec 10, 2005 4:18 pm
Posts: 1073
Location: Thatcham, Berkshire
USE got my first generation suspension seatpost back on the road with free bits and fresh stickers.....top guys!

Stu


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