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 Post subject: Re: Miffed!
PostPosted: Sun Oct 13, 2013 9:45 am 
Dirt Disciple
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Joined: Mon Mar 19, 2012 12:06 am
Posts: 24
It's possible to get a refund of Import Duty for returned goods:
http://www.hmrc.gov.uk/customs/post/paying-tax.htm


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 Post subject: Re: Miffed!
PostPosted: Sun Oct 13, 2013 9:47 am 
Retro Guru
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Joined: Wed Apr 18, 2012 9:47 pm
Posts: 324
Location: Stratford upon Avon
I left neg feedback without issue.


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 Post subject: Re: Miffed!
PostPosted: Sun Oct 13, 2013 7:21 pm 
Retro Guru
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Joined: Fri Nov 16, 2012 7:08 pm
Posts: 1248
Location: I know where the stash is – the secret's safe with me. The flying squad will never find us...
Looks like he's starting to rack up a fine old list of damning negatives. There's too many shabby dealers on eBay trying to pull a fast one. I only deal with the 100 per centers now after bitter experience.

Shame there's no way of emailing eBay with a complaint about the seller relisting damaged dangerous goods. That's the problem with customer care or support in general with many organisations these days, it seems designed to stop you getting through the system.


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 Post subject: Re: Miffed!
PostPosted: Sun Oct 13, 2013 8:04 pm 
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Joined: Sat May 22, 2010 10:33 pm
Posts: 2192
Location: Suffolk
You can report item on ebay I have done. Ebay do take action. I sell alot of kit on ebay and I have found them to be very helpful. They are making many changes to discourge rouge sellers like new picture standards and the like.

The rule of thumb is buy from someone who lists correctly and has good feedback. Lots of negitives appear for a reason.


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 Post subject: Re: Miffed!
PostPosted: Mon Oct 14, 2013 5:18 pm 
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Joined: Tue Oct 16, 2012 4:16 pm
Posts: 1568
Location: NOTTINGHAM
I'll add a very disappointing ebay experience i've just had to take on the chin. I purchased a frame on a BIN price on Saturday & paid there & then. Within 10 minutes the seller messaged me saying the option of BIN was a mistake and that it should of been an auction to end date. I then get a request to cancel the transaction to which I decline, not my fault the BIN price was offered. Next morning the monies have been transferred back to my paypal account. Just checked ebay & my frame is for sale again!!

I ring ebay & explain - first person says I have a contract and therefore the seller is obliged to see the sale through, at last we're getting somewhere. However, as I'm opening a case I need to speak to another department - this person says they cannot force the seller to see the transaction through but they will put sanctions on the sellers account (but they can't divulge what those sanctions are). So in other words sellers can do what the hell they like on ebay - only on the internet could this be allowed to happen. The advice I was given - "try and find the same product but from a different seller". Yes love there's shed-loads of this exact frame on ebay, I don't why I'm so miffed by this?

Then to top the day off, the postman leaves me a package in the letterbox but obviously leaves part of it hanging out as I've got the left hand cup only from a bottom bracket and nothing else - some scrote has nabbed the rest!! Not in the best of moods I tell thee :twisted:


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 Post subject: Re: Miffed!
PostPosted: Tue Oct 15, 2013 10:07 am 
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Joined: Sat May 22, 2010 10:33 pm
Posts: 2192
Location: Suffolk
That seller refunded you in full so there is no loss to you. You ust lost what seemed like a bargin. That is no big deal.

The post thing is different issue ebay works and it works well and I have never found issue with the customer services. They bend over backwards to help me.


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 Post subject: Re: Miffed!
PostPosted: Wed Oct 16, 2013 4:55 pm 
Retro Guru
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Joined: Wed Apr 18, 2012 9:47 pm
Posts: 324
Location: Stratford upon Avon
I think i have the 'Ringle curse'!!

I purchased another post which was described as scratched and tatty but 'fully operational', it arrived today and guess what......the seat clamp is cracked!

I’m considering sending it back unless I can source a spare seat rail clamp :facepalm:

Image


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 Post subject: Re: Miffed!
PostPosted: Wed Oct 16, 2013 5:06 pm 
Retro Guru
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Joined: Fri Nov 16, 2012 7:08 pm
Posts: 1248
Location: I know where the stash is – the secret's safe with me. The flying squad will never find us...
Not from the States again? May be it's time to consider custom made parts...

viewtopic.php?f=1&t=274922

http://intrincycle.co.uk/


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 Post subject: Re: Miffed!
PostPosted: Wed Oct 16, 2013 6:12 pm 
Retro Guru
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Joined: Wed Apr 18, 2012 9:47 pm
Posts: 324
Location: Stratford upon Avon
groovyblueshed wrote:
Not from the States again? May be it's time to consider custom made parts...

viewtopic.php?f=1&t=274922

http://intrincycle.co.uk/


Hey Chris, no, its a UK seller and they offered a partial refund so its not that bad. I don't suppose you can reproduce the damaged clamp can you and ano it purple :)


thanks

Dan


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 Post subject: Re: Miffed!
PostPosted: Wed Oct 16, 2013 8:40 pm 
Retro Guru
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Joined: Sun Mar 14, 2010 2:33 am
Posts: 2919
Location: daaan saaaf
At this point I would consider something not made by Ringlé. They're clearly rubbish. :P


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