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PostPosted: Thu Jul 18, 2013 3:30 pm 
BoTY Winner
BoTY Winner
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Joined: Mon Aug 10, 2009 6:20 pm
Posts: 3878
Location: Everywhere & Nowhere
Right, this is a long story so I will make it short. I'm also not one for slagging people off but I just have to say something this time.

I bought a Roberts frame from a member here well over a year ago. It went straight to Colour Tech for repaint and I have finally got it back today after months and months of chasing. Firstly the guy did it wrong after detailed instructions and phone calls. Since then I think he's had it in for me.

Firstly the brand new Mavic 305 headset I supplied with the frame wasn't returned.

Secondly the top of the seat tube is bent in and all the paint has flaked off, there is a chip on the underside of the rear stay and the rear dropouts are all scratched.

I can live with the little chip and scratches as that would happen in everyday use – over time – but not the bent seat tube.

I would just like to warn people that if you thought of sending a frame there – DON'T – stay well away.


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PostPosted: Thu Jul 18, 2013 3:37 pm 
BoTY & PoTM Winner
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Joined: Tue Jul 13, 2010 10:19 pm
Posts: 7055
Location: KEEPING THEM SAFE FROM HARM, ANYWAY I CAN....!
Shocking. :evil:

And I know it took a lot for you to right that too, it aint your style, but im NOT impressed with them, shocking service, shocking treatment, shocking aftersales care.


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PostPosted: Thu Jul 18, 2013 3:39 pm 
BoTY Winner
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Location: Everywhere & Nowhere
Thanks mate. As you know I'm normally very laid back about everything but this has really got on my wick :twisted:

Here are some pictures....

Image
Image
Image
Image


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PostPosted: Thu Jul 18, 2013 3:43 pm 
Old School Grand Master
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Joined: Tue Oct 04, 2011 4:15 pm
Posts: 3499
Location: Behind you with the duct tape pulled out.
10 quid powder coat would be better, i would be plastering their name all over the web. Shocking service.


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PostPosted: Thu Jul 18, 2013 3:45 pm 
BoTY Winner
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Joined: Mon Aug 10, 2009 6:20 pm
Posts: 3878
Location: Everywhere & Nowhere
I've just spoken to him and apraently he's ill in bed :?

Whats the chances of that...


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PostPosted: Thu Jul 18, 2013 5:20 pm 
retrobike rider
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Joined: Sun Feb 19, 2012 10:08 am
Posts: 6840
Location: Nth Somerset, UK
Possibly the effects of the last 'satisfied customer'. :evil:


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PostPosted: Thu Jul 18, 2013 5:41 pm 
Retro Guru
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Joined: Sun Mar 14, 2010 2:33 am
Posts: 2920
Location: daaan saaaf
Which Colourtech was this, there seems to be several?


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PostPosted: Thu Jul 18, 2013 5:55 pm 
retrobike rider
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Joined: Fri Mar 13, 2009 7:19 pm
Posts: 3132
Location: Leeds, for ages!
IF it's the catford place...

Already in the dog house....

viewtopic.php?f=1&t=232111

We will need some sort of confirmation though for sake of 'facts be facts'.


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PostPosted: Thu Jul 18, 2013 6:20 pm 
BoTY Winner
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Joined: Mon Aug 10, 2009 6:20 pm
Posts: 3878
Location: Everywhere & Nowhere
It's the one in Dartford. It's supposedly the one that Roberts use to do all their frames... :?


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PostPosted: Thu Jul 18, 2013 6:59 pm 
Gold Trader
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Joined: Sat Oct 23, 2010 10:33 pm
Posts: 2118
Location: New Forest
I don't want to jump to conclusions, but was there a chance that this was done during transport (courier etc?).

Either way, you must be gutted. It's why I'll travel rather than post stuff if it's worth it. Hope you get it sorted.


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