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 Post subject: Re: Klein Painters
PostPosted: Fri Feb 22, 2013 7:15 pm 
BoTY & PoTM Winner
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Joined: Tue Jul 13, 2010 10:19 pm
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Location: KEEPING THEM SAFE FROM HARM, ANYWAY I CAN....!
pete_mcc wrote:
Could you imagine a Big Brother house filled with Klein collectors and painters? That would be special!



PMSL.............i rekon its the only time i would watch such POINTLESS gay T.V too.


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 Post subject: Re: Klein Painters
PostPosted: Fri Feb 22, 2013 8:41 pm 
BoTM Winner / retrobike rider
BoTM Winner / retrobike rider
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Joined: Mon Jun 30, 2008 8:24 pm
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Location: Dorset
I know a bloke who'll powder coat the frame and forks for £40. I can help with shipping too.
Drop me a pm if interested


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 Post subject: Re: Klein Painters
PostPosted: Fri Feb 22, 2013 9:22 pm 
Old School Hero

Joined: Sun Jun 12, 2011 4:05 pm
Posts: 207
Imagine you go to a restaurant that you've heard does the best food ever served.

They sit you down and take your order and tell you that your food will be along in about 30 mins.
After half an hour you ask where your food is and they say we've now got a backlog and it'll be about an hour and a half.
You ask why and they say you're welcome to leave.
The waitress starts telling you that she only earns minimum wage and you can't expect too much for that.
The manager does his best to try to chuck you out of the door and makes you feel like an inconvenience.
Imagine that you persevere and hold on.
The food comes and it is indeed a good meal.

Would you go back?

Providing a service is exactly that, a service. It doesn't matter how good the product is, the service brings you back. If you can't deliver, don't offer.


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 Post subject: Re: Klein Painters
PostPosted: Fri Feb 22, 2013 9:24 pm 
BoTY & PoTM Winner
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Location: KEEPING THEM SAFE FROM HARM, ANYWAY I CAN....!
jonnugget69 wrote:
Imagine you go to a restaurant that you've heard does the best food ever served.

They sit you down and take your order and tell you that your food will be along in about 30 mins.
After half an hour you ask where your food is and they say we've now got a backlog and it'll be about an hour and a half.
You ask why and they say you're welcome to leave.
The waitress starts telling you that she only earns minimum wage and you can't expect too much for that.
The manager does his best to try to chuck you out of the door and makes you feel like an inconvenience.
Imagine that you persevere and hold on.
The food comes and it is indeed a good meal.

Would you go back?

Providing a service is exactly that, a service. It doesn't matter how good the product is, the service brings you back. If you can't deliver, don't offer.



Dude you eat too many MacDonalds..... :lol:


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 Post subject: Re: Klein Painters
PostPosted: Fri Feb 22, 2013 10:02 pm 
Old School Grand Master

Joined: Tue Jul 05, 2011 8:42 pm
Posts: 3192
Half the problem here is too many emails. If you had just phoned the dude, got your disappointment of your chest etc, most of this could have been avoided, I reckon. Email leads to entrenched positions which then become impossible to move on from.

It might not be "right", but sometimes being happy is more important, it might yet be salvageable, if you ring him up and talk it through, unless you have already recovered the frame, obviously.


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 Post subject: Re: Klein Painters
PostPosted: Sat Feb 23, 2013 1:19 am 
eBay Outing Master
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Joined: Sat Nov 21, 2009 3:53 pm
Posts: 8000
xxnick1975 wrote:
Half the problem here is too many emails..


I disagree If you check the time line there is almost a 9 week gap before the customer asked for an update because the painter had provided none

xxnick1975 wrote:
most of this could have been avoided, I reckon. Email leads to entrenched positions which then become impossible to move on from.


Nope, it could have been avoided by the painter not quoting no waiting list to get business and then wrongly quoting 9-12 weeks, it could have also been avoided if the painter had not bumped his customer in favour of others, it could have also been avoided if the painter had simply contacted the customer and said "hey..sorry but things are running over" Unfotruneatly the painter got shitty to the customer when it was the painter that had changed the conditions and the customer simply asked "what is going on please?"

xxnick1975 wrote:
it might yet be salvageable, if you ring him up and talk it through, unless you have already recovered the frame, obviously.


If you had read the thread properly you would have seen the painter demanded the customer remove it from his shop at a cost to the customer of 250 quid to the customer for the round trip postage/insurance etc and that the customer already has the frame back and the point of this thread was to look for other qualified/reccomended klein painters who wouldn't shaft the customer..I hope that helps understand

aalinia6..you did mention you might have another painter..how is that going?...if not then as others have suggested..join jon rocks waiting list and either stay with what paint you have or a simple but nice powder coat till then?

perhaps an all white powder coat for a change? nader had an all white klein last year I think?.. here is the thread viewtopic.php?t=217587

as you will see..that one like most klein threads get quite warm :lol:


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 Post subject: Re: Klein Painters
PostPosted: Sat Feb 23, 2013 7:32 am 
Old School Grand Master

Joined: Tue Jul 05, 2011 8:42 pm
Posts: 3192
Okay, fair enough, my main point was that in these situations I firmly believe a phone call can go a long way.

Hope frame gets sorted anyway.


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 Post subject: Re: Klein Painters
PostPosted: Sat Feb 23, 2013 9:07 pm 
retrobike rider / Gold Trader
retrobike rider / Gold Trader
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Joined: Tue Jul 27, 2010 3:09 am
Posts: 1260
Location: Chiswick, London
makster wrote:
I know a bloke who'll powder coat the frame and forks for £40. I can help with shipping too.
Drop me a pm if interested


:lol:


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 Post subject: Re: Klein Painters
PostPosted: Sat Feb 23, 2013 9:38 pm 
Retro Guru
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Joined: Fri Sep 19, 2008 4:37 pm
Posts: 5198
Location: North West
Image

Just watch out for the brush strokes ... ;-)

WD :D


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 Post subject: Re: Klein Painters
PostPosted: Sat Feb 23, 2013 10:06 pm 
BoTM Winner / retrobike rider
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Joined: Mon Jun 30, 2008 8:24 pm
Posts: 5668
Location: Dorset
http://www.youtube.com/watch?v=0cxgglA3QaE


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