Well, just my two cents for this unfortunate situation:
I also have my frame over there for a new HLF paintjob, but the people who recommended Martin also warned me that he was very busy and it might take a long time... no problem because I sent the frame over for a "better late and perfect than soon and crappy" paintjob. Strange that they told you there was no waiting list, because when I sent my frame (or rather, had it delivered by some very friendly fellow Dutch retrobiker) there were already some 3 or 4 frames there from Dutch people waiting for a paintjob (and that was last december). They also told me Martin sometimes can be "rude" in his replies if you keep asking status updates ona weekly basis or so... I have no such problem to be honest, maybe because I e-mail him in German?
There have been some mistakes of course (saying there's no waiting list and then saying there is) and I'm not trying to defend anyone with this, just wanted to say the above because I knew this beforehand... and on the other hand, before I let Martin quote me for a paintjob I e-mailed the other well known painter and never heard anything since (it was three weeks before and that silence made me decide to send the frame over to Martin, because three weeks silence over a quote for a KLEIN paintjob from a forum member is also not-done in my perspective)
But indeed, all it takes when something prevents you fro delivering on time is a clear message explaining the delay and an apology... no hard feelings then I guess. So that would have been the proper thing to do here.
Anyhoo, hope it all turns out well... I think both KLEIN painters here on this forum do an awesome job! It's got nothing to do with 'Klein's guide to annoy the world' but all with peoples attitude towards each other and how easily you get p*ssed off
Just my two cents...
Oh man, this isn't happening... it only thinks it's happening - Kevin Flynn
1990 KLEIN Rascal - 1992 Specialized Stumpjumper FS - 1992 Specialized S-Works Carbon - 1992 GT Xizang LE