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 Post subject: Re: Klein Painters
PostPosted: Mon Feb 04, 2013 10:59 pm 
eBay Outing Master
User avatar

Joined: Sat Nov 21, 2009 3:53 pm
Posts: 8000
aalinia6 wrote:
They gave me a lead time of 8-12 weeks and clearly said there was no waiting list, again documented.



aalinia6 wrote:
Hi All,
as many of you may remember, I have been asking for recommendations on who to get to paint my 1991 Klein Attitude, I was advised on two individuals, The one I went with has totally let me down and had me waiting 9 weeks, to then tell me to stop asking for any updates or to even ask anything to do with my frame that he has had for the last 9 weeks,


I'm puzzled ..they gave you a 8-12 weeks guideline and then at week 9 your upset? couldn't you wait the 3 extra weeks to see if it turned up

and stop with the sillyness about ooo i won't say but lets just say..you clearly mean etoe and marten

as to having your fingers burnt..according to your own words they still have 3 weeks left which you agreed the timescale

Yes, Jon rock also comes highly reccomended by some so that maybe an option if they either fail to meet the timeline or make you happy


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 Post subject: Re: Klein Painters
PostPosted: Mon Feb 04, 2013 11:12 pm 
Dirt Disciple

Joined: Sun Nov 04, 2012 8:58 pm
Posts: 37
Location: Ifold, W.Sussex
As per the email I received today, it will be another 2-4 months.

Dear Ashley,

I earn only 600€ per month for 70 hours of work per week. I have to pay over 3000€ per month for materials, oil and energy.

Do you think what you pay will be enough to finance all the costs for such a professional paintbooth? Or do you think it is necessary to do some more jobs than only bikepainting to finance a professional paintbooth? Please exlpain!

Do you think I should work more than 70 hours per week to get your frame done? Please explain?

Do you think 600€ per month for such a perfect work is a fair deal? Yes?

Please write this at retrobike so everybody knows how much work it is to paint some frames for Porsche owners writing unecessary mails to hard working people.

It think it is an absolutely good idea to send your frame back ASAP to do better work in a Supermarket for maybe 1000€ per month with no need to answer unnecessary e-mails.

You are absolutely rude in eyery mail you wrote. The only thing you want is a perfect job for some cheap bucks.

I´m no longer interested in painting your frame. Please take it out of our shop within the next 14 days.

Waiting for your answer...


Mit freundlichen Grüßen / with kind regards

Martin Jahnecke
Dipl. Kommunikationsdesigner

ETOE
Designagentur
Friedrich-Engels-Str. 97
09337 Hohenstein-Ernstthal
----- Original Message -----
From: Ashley Alinia
To: ETOE
Sent: Monday, February 04, 2013 8:21 PM
Subject: Re: Klein

Martin, I don't really have a choice but to keep the frame with you.

I have to say I'm more than anoid though.

You quoted no waiting list, and 8-12 weeks delivery time, I think I deserve to know what has changed and why you have done this to me Martin.

I went with you as you were rated highly on retro bike but I will have to share my experience with everyone on their following this.

Every email you send is almost rude and certainly not of one as your client.

I would have go e with John if I had known what you would do, as it stands now you have had me waiting for 9 weeks, and now you are telling me it could be another 16 weeks, it's not good from your part at all do please explain Martin, you owe me that at the very least.

Kind regards,

Ashley Alinia
Director

www.justgiving.com/Ashley-Alinia
Please give what you can

ashley@rtrec.co.uk
www.righttrackrecruitment.co.uk

Mob: 07733799174
Office: 01403 754676

Unit 20, Graylands
Langhurst Wood Road
Horsham
W.Sussex
RH12 4QD

On 4 Feb 2013, at 19:17, "ETOE" <info@etoe.de> wrote:
Dear Ashley,

As mentioned in my previous mail it may take 2-4 months longer. As we know this is quite a long delivery period we would like to give you the option of sending your frame in the original color back to you.

We would very much appreciate it if you could let us know what you would like to do.

Mit freundlichen Grüßen / with kind regards

Martin Jahnecke
Dipl. Kommunikationsdesigner

ETOE
Designagentur
Friedrich-Engels-Str. 97
09337 Hohenstein-Ernstthal
----- Original Message -----
From: Ashley Alinia
To: ETOE
Sent: Monday, February 04, 2013 8:49 AM
Subject: Re: Klein

Martin you told me 8-12 weeks.

How long are you saying it will take now?

Kind regards,

Ashley Alinia
Director


On 4 Feb 2013, at 06:56, "ETOE" <info@etoe.de> wrote:
Dear Ashley,

if you have a problem with our delivery times it is no problem to send your frame back to you in the original paintyob. So you can choose an other desigh agency which can paint yor frame faster than we can.

Actual we have a lot of klein clients and we think the painting of your frame takes maybe 2-4 month longer.

So please let us know ASAP if you want your frame back.


Mit freundlichen Grüßen / with kind regards

Martin Jahnecke
Dipl. Kommunikationsdesigner

ETOE
Designagentur
Friedrich-Engels-Str. 97
09337 Hohenstein-Ernstthal
----- Original Message -----
From: Ashley Alinia
To: ETOE
Sent: Monday, February 04, 2013 12:46 AM
Subject: RE: Klein

Dear Martin,
I trust all is well, we are now about 9 weeks from when the frame arrived with you there, I note from your previous emails that you said it would take 8-12 weeks delivered and you would email me once painting starts.
So far I have not had an email from you to say you have started painting it yet, or any other update.
Can you please let me know where you are with my frame please as I am obviously keen to have it back completed ASAP.
Kind Regards,
Ashley Alinia
Group Director

From: ETOE [mailto:info@etoe.de]
Sent: 07 December 2012 20:08
To: Ashley Alinia
Subject: AW: Klein
Dear Ashley,
please check our mail from 05. November 2012 to get our delivery times.
Mit freundlichen Grüßen/Kind regards

Martin Jahnecke
dipl. Kommunikationsdesigner

ETOE
Friedrich-Engels-Str.97
09337 Hohenstein-Er.
fon: 0172 / 3547853
web: www.etoe.de
________________________________________
Von: Ashley Alinia [mailto:ashley@rtrec.co.uk]
Gesendet: Freitag, 7. Dezember 2012 20:42
An: info@EtoE.de
Betreff: Klein
Hi Martin,
I just wanted to check that everything was ok and you were moving forward with my paint job as I have agreed to the costs.
Please let me know, and if possible give ,me a rough idea for when it will be ready.
Thank you for your help.
Kind Regards,
Ashley Alinia
Group Director

Please use the links we gave you:

http://www.retrobike.co.uk/gallery2/d/1 ... ntrol1.jpg

Mit freundlichen Grüßen/Kind regards

Martin Jahnecke
dipl. Kommunikationsdesigner

ETOE
Friedrich-Engels-Str.97
09337 Hohenstein-Er.
fon: 0172 / 3547853
web: www.etoe.de

________________________________________
Von: Ashley Alinia [mailto:ashley@rtrec.co.uk]
Gesendet: Donnerstag, 29. November 2012 15:09
An: ETOE
Betreff: Re: AW: AW: Klein Gator paint job

I meant have you got any images for the mission control graphics you use on the stem?

Kind regards,


Ashley Alinia
Director


On 29 Nov 2012, at 12:38, "ETOE" <info@etoe.de> wrote:
What should be with the mission control stuff on a stem?

Mit freundlichen Grüßen/Kind regards

Martin Jahnecke
dipl. Kommunikationsdesigner

ETOE
Friedrich-Engels-Str.97
09337 Hohenstein-Er.
fon: 0172 / 3547853
web: www.etoe.de

________________________________________
Von: Ashley Alinia [mailto:ashley@rtrec.co.uk]
Gesendet: Donnerstag, 29. November 2012 11:40
An: ETOE
Betreff: RE: AW: Klein Gator paint job

Hi Martin, that’s fine then, what about the mission control stuff on the stem?

Kind Regards,

Ashley Alinia
Group Director



From: ETOE [mailto:info@etoe.de]
Sent: 29 November 2012 10:38
To: Ashley Alinia
Subject: AW: AW: Klein Gator paint job

Dear Ashley,

we use these logos for forks ( attitude gator paintscheme) :

http://www.oldklein.com/vanha/history/attitude93.jpg

Mit freundlichen Grüßen/Kind regards

Martin Jahnecke
dipl. Kommunikationsdesigner

ETOE
Friedrich-Engels-Str.97
09337 Hohenstein-Er.
fon: 0172 / 3547853
web: www.etoe.de

________________________________________
Von: Ashley Alinia [mailto:ashley@rtrec.co.uk]
Gesendet: Donnerstag, 29. November 2012 11:21
An: ETOE
Betreff: RE: AW: Klein Gator paint job

Martin,
Regarding the gator linear fade decals, what do you do on the forks as you have no graphics on your facebook ones.

I would like one going down each leg.

The price is fine, please proceed with the work.

Kind Regards,

Ashley Alinia
Group Director



From: ETOE [mailto:info@etoe.de]
Sent: 29 November 2012 09:54
To: Ashley Alinia
Subject: AW: AW: Klein Gator paint job

Dear Ashley,

please use the pictures on our webspaces to see detailed Photos of our work.


Mit freundlichen Grüßen/Kind regards

Martin Jahnecke
dipl. Kommunikationsdesigner

ETOE
Friedrich-Engels-Str.97
09337 Hohenstein-Er.
fon: 0172 / 3547853
web: www.etoe.de

________________________________________
Von: Ashley Alinia [mailto:ashley@rtrec.co.uk]
Gesendet: Donnerstag, 29. November 2012 10:38
An: ETOE
Betreff: Re: AW: Klein Gator paint job

Hi Martin, the Klein decals on the frame is what I meant, I haven't seen what it would look like yet or where you place them.

Can you send me some pictures.

Kind regards,


Ashley Alinia
Director



On 29 Nov 2012, at 09:19, "ETOE" <info@etoe.de> wrote:
Dear Ashley,

the price for painting and mounting is 475€. What graphics do you need to approve a gator paintjob?

We will inform you per mail when we start painting your frameset.

Mit freundlichen Grüßen/Kind regards

Martin Jahnecke
dipl. Kommunikationsdesigner

ETOE
Friedrich-Engels-Str.97
09337 Hohenstein-Er.
fon: 0172 / 3547853
web: www.etoe.de

________________________________________
Von: Ashley Alinia [mailto:ashley@rtrec.co.uk]
Gesendet: Mittwoch, 28. November 2012 22:52
An: ETOE
Betreff: RE: Klein Gator paint job

Hi Martin,
I have decided not to paint the wheels and am going to use XTR brakes so the cables, so will not be needing to paint the maguras.

What is the process now you have the frame, and do you send me anything to approve like graphics etc.

Can you also confirm the price now you have it.

Thanks.

Kind Regards,

Ashley Alinia
Group Director


From: ETOE [mailto:info@etoe.de]
Sent: 28 November 2012 11:31
To: Ashley Alinia
Subject: AW: Klein Gator paint job

Dear Ashley,

your frameset arrived today save and sound.


Mit freundlichen Grüßen/Kind regards

Martin Jahnecke
dipl. Kommunikationsdesigner

ETOE
Friedrich-Engels-Str.97
09337 Hohenstein-Er.
fon: 0172 / 3547853
web: www.etoe.de

________________________________________
Von: Ashley Alinia [mailto:ashley@rtrec.co.uk]
Gesendet: Freitag, 23. November 2012 17:41
An: ETOE

From: ETOE [mailto:info@etoe.de]
Sent: 07 November 2012 07:02
To: Ashley Alinia
Subject: AW: Klein Gator paint job

Dear Ashley,


Please find our address attached:

ETOE
Friedrich-Engels-Str. 97
09337 Hohenstein-Ernstthal
Germany

Please send the frame in a box with your contact sheet / address in the box near the frame.

Mit freundlichen Grüßen/Kind regards

Martin Jahnecke
dipl. Kommunikationsdesigner

ETOE
Friedrich-Engels-Str.97
09337 Hohenstein-Er.
fon: 0172 / 3547853
web: www.etoe.de

________________________________________
Von: Ashley Alinia [mailto:ashley@rtrec.co.uk]
Gesendet: Dienstag, 6. November 2012 21:24
An: ETOE
Betreff: RE: Klein Gator paint job

Hi Martin,
You were the first company I contacted, then Kleinpaint, either way I think that I would rather go with you looking at the Gator paintwork on Facebook.

I am the Klein attitude this week and will send it straight on to you from there.

Can you give me the full postal address and everything I need to pass onto the seller to send the bike onto you please.

And do you have some terms and conditions regarding quality of work etc?

Kind Regards,

Ashley Alinia
Group Director





From: ETOE [mailto:info@etoe.de]
Sent: 06 November 2012 07:14
To: Ashley Alinia
Subject: AW: Klein Gator paint job

Dear Ashley,

we noticed you asked the Jon painter before us. We are a company which does professional paintjobs for bike companies. If you want to see examples of our work on Kleins please use our website or Facebook with the following link:

http://www.facebook.com/media/set/?set= ... 438&type=3

If you want to see videos how Kleins are professional painted by ETOE use the following links:

Storm: http://www.youtube.com/watch?v=jeJtYCWKq38
Nightstorm: http://www.youtube.com/watch?v=s6wN0nXy ... ure=relmfu
Sea&Sky: http://www.youtube.com/watch?v=fkJhFu3w ... ure=relmfu
Dolomite: http://www.youtube.com/watch?v=BX0-SQMh ... ure=relmfu

Please use also the following forum link for detailed information about our work:

viewtopic.php?t=223779&postdays=0&postorder=asc&start=0

Our service includes a professional and original paintjob with debossed logos on gator paintjobs, of course stripping, mounting and new internal tubeset as well.

We have no waiting list.

We do also professional paintjobs for Companies like: AX Lightness, Focus, Ghost Mountainbikes, Falkenjagd, Merida and many more.

If you have any more question do not hesitate to contact us.

Mit freundlichen Grüßen/Kind regards

Martin Jahnecke
dipl. Kommunikationsdesigner

ETOE
Friedrich-Engels-Str.97
09337 Hohenstein-Er.
fon: 0172 / 3547853
web: www.etoe.de

________________________________________
Von: Ashley Alinia [mailto:ashley@rtrec.co.uk]
Gesendet: Montag, 5. November 2012 23:41
An: ETOE
Betreff: RE: Klein Gator paint job



From: ETOE [mailto:info@etoe.de]
Sent: 05 November 2012 07:16
To: Ashley Alinia
Subject: AW: Klein Gator paint job

Dear Ashley,

Thank you for your interest in our design agency.
A Gator respray is about 400 to 550€ € depending on frame condition.

The actual delivery time is 8-12 week depending on paint scheme.

If you have any more questions do not hesitate to contact us.

Mit freundlichen Grüßen/Kind regards

Martin Jahnecke
dipl. Kommunikationsdesigner

ETOE
Friedrich-Engels-Str.97
09337 Hohenstein-Er.
fon: 0172 / 3547853
web: www.etoe.de

________________________________________
Von: Ashley Alinia [mailto:ashley@rtrec.co.uk]
Gesendet: Sonntag, 4. November 2012 23:21
An: info@EtoE.de
Betreff: Klein Gator paint job

Hi There, how much do you charge to spray a klein attitude in the gator fade paintwork as attached?

Kind Regards,

Ashley Alinia
Group Director


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 Post subject: Re: Klein Painters
PostPosted: Mon Feb 04, 2013 11:22 pm 
eBay Outing Master
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Joined: Sat Nov 21, 2009 3:53 pm
Posts: 8000
That was an eye opener


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 Post subject: Re: Klein Painters
PostPosted: Mon Feb 04, 2013 11:24 pm 
Dirt Disciple

Joined: Sun Nov 04, 2012 8:58 pm
Posts: 37
Location: Ifold, W.Sussex
tell me about it.

Sounds like a bitter twisted person that has a real issue with people that can afford to get Kleins sprayed. While he is the one who has to paint them.

I am still in shock at his actions and attitude along with his comments.


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 Post subject: Re: Klein Painters
PostPosted: Tue Feb 05, 2013 12:00 am 
Retro Guru
User avatar

Joined: Thu Aug 19, 2010 7:09 am
Posts: 2393
Location: SoCal, US
...and people wonder why folks are willing to pay big bucks to get a complete, turnkey solution delivered to your door and not have to go through this hassle.


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 Post subject: Re: Klein Painters
PostPosted: Tue Feb 05, 2013 12:05 am 
eBay Outing Master
User avatar

Joined: Sat Nov 21, 2009 3:53 pm
Posts: 8000
When you have a captive market then doing the job right first time works well...when it goes wrong it's the customer care that decides where your reputation goes next


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 Post subject: Re: Klein Painters
PostPosted: Tue Feb 05, 2013 12:06 am 
Retro Guru
User avatar

Joined: Thu Aug 19, 2010 7:09 am
Posts: 2393
Location: SoCal, US
sylus wrote:
When you have a captive market then doing the job right first time works well...when it goes wrong it's the customer care that decides where your reputation goes next


I couldn't have said it better!!!


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 Post subject: Re: Klein Painters
PostPosted: Tue Feb 05, 2013 2:46 am 
Retro Guru
User avatar

Joined: Sun Feb 28, 2010 1:30 pm
Posts: 566
Location: Prague
wow. I think this was unnessesary.
I feel a bit bad looking at the email history, but to me, Martin needs to work on communication skills.

I dont think you Ashley did anything wrong.
Imagining being in your position, i would also liked to know whats going on and i would also liked to see the position of stickers,
(since i already seen some frames online where i didnt like it.)
The problem is that answers you were getting were always quite short and without empathy so to speak.

Maybe they (Etoe) got a lot of jobs at once which can happen, or had some problems that slowed everything down.. this also can happen,
but all it takes is to explain the situation to client. apologize for delay..
I feel if you got some reasoning behind the delay, you would stick with them since you like the quality of their work..
And quality is there, no question, so Its unfortunate situation.


Last edited by CAPIN on Tue Feb 05, 2013 2:57 am, edited 1 time in total.

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 Post subject: Re: Klein Painters
PostPosted: Tue Feb 05, 2013 2:46 am 
Retro Guru
User avatar

Joined: Sun Feb 28, 2010 1:30 pm
Posts: 566
Location: Prague
doublepost sorry


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 Post subject: Re: Klein Painters
PostPosted: Tue Feb 05, 2013 7:02 am 
Retro Guru
User avatar

Joined: Tue Jan 03, 2012 7:52 pm
Posts: 1387
Location: the Netherlands
Indeed an eye opener. Another new chapter in the already thick book of 'Klein's guide to annoy the world'.


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