No offence meant, and you are right, fanboy isn't the right word, I had been reading an article about apple consumers so the term was fresh in my mind.
My point was to try and say (badly it seems) that there are two sides to the coin, some good, some bad, though it does seem that whenever a negative comment is made about some tradesmen, their defence is leapt to despite the fact that whoever has posted had a legit issue.
Forums like these are a great place to share info and experiences, but views do get polarised and topics get off track easily and there is often no way back.
To summarise: a customer is paying for a service and should expect to know what the outcome will be and also how long, as if these don't suit they can go elsewhere. Customer service and communication are key, whether the job runs to time or not. Customers will more than likely have a good experience, though when this is not the case, both customers and companies should learn from it, or use the info to make informed decisions.
Ok, not that short
No offence taken at all, and i cant honestly say i disagree in anyway. I think consumer awareness is a good thing, as long as its balanced.
With regard to paintwork, i have honestly found that very few who specalise are rarely any different when it comes to delivery times, they all run over on a time frames for handing back completed work.
As a retailer, it is inefficient, especially when compared to many industries, but then the level of profit also isnt there either. Not that i excuse delays because of this, of course not, but unless people want to pay an increased price many of these small companies are just trying to make it cost effective.
This of course dosent excuse lack of communication either, it does rile me too, but then i can even forgive this at times because i find myself in the same boat with what i do and sometimes there just isnt enough hours in the day.
But with all this said and done, i have yet to have a frame returned to me that i wasnt absolutely chuffed to bits with when it has returned.
And whether you call it blind romance or stupidity, once you are sat there looking at the finished frame, the time you have had to wait disappears into insignificance.