....were given your pride and joy ti frame to repair - bottle bosses in the down tube were spinning in the frame. After an extremely long wait (months of chasing, apologies, promises not kept) you finally get the frame back to find the repair has been done, but various scuffs and and scratches have been added to the frame, along with a patch of lacquer. You then send it back for them to rectify, and after an even longer wait (more chasing, more promises about posting back made and not kept) finally get the frame back and find that the down tube now has a huge piece of metal rattling around in it.
After speaking directly with Colourtech (http://www.colour-tech.co.uk
) as I arranged the job via an lbs, they weren't exactly helpful and said the rattly metal was to be expected, and whilst they had attempted to secure it, it must have come loose in the post and that I should try gluing it myself. This would be possible if their attempts to do this hadn't blocked the drain tube at the bb/down tube junction.
Personally I think this is just adding insult to injury due to the initial repair causing damage, albeit cosmetic to the frame, the months and months of waiting, and now I have to finish their work for them. Adding further insult, I've had to pay more for the job as the frame had to be returned to them/sent back to me to remedy their damage, so it looks like I've had to pay for the additional couriers too.
How disgusting is this and what should I do next. I've had it with Colourtech and Dave's attitude was pretty awful when I spoke to him about this further issue, and I quote: "how often do you pick up your bike and turn it? You'd never notice once the bike is built up".
Personally it is such a big lump rattling around, you would notice it, so who can I send this to now to get fixed properly as I wouldn't trust Colourtech as far as I could throw them, and I assume their premises are of warehouse proportions so wouldn't even be able lift them.