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 Post subject: Oakley Question
PostPosted: Wed Aug 08, 2007 3:23 pm 
jammy git
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Joined: Sat Dec 10, 2005 4:18 pm
Posts: 1073
Location: Thatcham, Berkshire
Hello Guys,

Has anyone had any experiences with their exchange scheme? my old Eye Jackets have broke and they've offered me the opportunity to submit my old ones and choose some new ones......is there a limited selection to choose from and how much discount do you get off RRP?

Gotta be better than glueing the arm hinge together again though :D

Cheers
Stu


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 Post subject:
PostPosted: Wed Aug 08, 2007 3:28 pm 
Mr Benn
Mr Benn
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Joined: Wed Oct 25, 2006 10:07 am
Posts: 7199
Location: Omnipresent
How nice are they generally as I have some very rare Minutes in SID blue but they have fatigued and people always say send them back for repair. But I don't want to lose them for a pair of boggo ones.

???

sorry - didn't mean to blatently hijack your thread. :shock:


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 Post subject:
PostPosted: Wed Aug 08, 2007 4:42 pm 
jammy git
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Joined: Sat Dec 10, 2005 4:18 pm
Posts: 1073
Location: Thatcham, Berkshire
No worries :D


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 Post subject:
PostPosted: Wed Aug 08, 2007 6:06 pm 
Retro Guru
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Joined: Thu Dec 07, 2006 10:34 am
Posts: 606
Location: putting the miles in
I had some oakley fives which broke after i had them for about 5 years! I spoke to oakley they said send em in, rung me up and offered 50% discount as goodwill! Top company! (although the glasses probably cost pence to make)


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 Post subject:
PostPosted: Wed Aug 08, 2007 6:19 pm 
Old School Hero
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Joined: Sun Dec 17, 2006 8:35 pm
Posts: 238
Location: Chudleigh, Devon, UK
I sent back an 'old-school' Mumbo frame that i had broken years ago. They were very helpful and supplied me with a new replacement frame - there was a small charge but nothing too bad.

I thought the service was excellent - worth speaking to them first, the worst they can say is 'no'.


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 Post subject:
PostPosted: Wed Aug 08, 2007 6:24 pm 
Anglian Deputy AEC
Anglian Deputy AEC
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Joined: Mon Oct 09, 2006 6:13 pm
Posts: 6928
Location: Livin' in a dust bowl
Oakley customer care is tops ... give them a call. (only slight bias, my mrs used to work for them).


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 Post subject:
PostPosted: Wed Aug 08, 2007 6:44 pm 
jammy git
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Joined: Sat Dec 10, 2005 4:18 pm
Posts: 1073
Location: Thatcham, Berkshire
50% off was the figure I'd heard mentioned too, I'll give them a ring tomorrow and I'll let you all know how it goes :D

Stu


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 Post subject:
PostPosted: Wed Aug 08, 2007 8:35 pm 
Old School Hero
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Joined: Wed Jun 20, 2007 3:40 am
Posts: 230
Location: Hull
Have sent in my M-frames and minutes and had A-1 customer care. Even managed to blag a nose piece for the M-frames gratis!!! Oh don't forget to get the free postage box from your Oakley dealer (it also has info on it regarding returns).

Jim


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 Post subject:
PostPosted: Wed Aug 08, 2007 9:08 pm 
Gold Trader
Gold Trader
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Joined: Sat Jul 29, 2006 11:14 pm
Posts: 3830
Location: Somerset
I am on my 3rd free m-frame frame in 15 years! (same pair of glasses :shock: ) Best returs policy in the world! :D


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 Post subject:
PostPosted: Thu Aug 09, 2007 2:26 pm 
BoTM Winner / retrobike rider
BoTM Winner / retrobike rider
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Joined: Thu Nov 23, 2006 2:12 pm
Posts: 5785
Stick Legs wrote:
I am on my 3rd free m-frame frame in 15 years! (same pair of glasses :shock: ) Best returs policy in the world! :D


I wish I'd known about this policy before I threw my broken Red Crystal Mumbos away!

(and my Sub-Zero's :oops: )


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