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PostPosted: Sun Aug 08, 2010 11:17 am 
retrobike rider
retrobike rider

Joined: Sat Dec 12, 2009 6:15 pm
Posts: 526
Location: western sussexshire
I still haven't reached a decision - trying to concentrate now on the Brighton Big Dog on the retrobike, although I'm not in the retro cat, pairs with a very fast pal - the pressure!

Well, I have been in correspondance again with SJS, asking about the reapir, and the 2 year warranty, also trying to negociate the settlement up a tadge. Well, it's all gone very sh1ty indeed, I seem to have offended the main man (designer not the owner) by refusing the Sterling. They are not budging any! and are refusing to enter into any further dialogue until I choose an option. I'd like to add it did take a fair bit of effort and careful letter writing to get that which I have printed - it was the Sterling and nothing else at the start of this.

I'll guess I'll take either the 300 or the repair, just need some space from it for a week or so now.

Thanks for the repiles, it has been of help.

Pete


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PostPosted: Mon Aug 09, 2010 5:50 pm 
retrobike rider
retrobike rider

Joined: Sat Dec 12, 2009 6:15 pm
Posts: 526
Location: western sussexshire
After the weekend to reflect - it's gone for repair. I'll put up a pic when I get it back!


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PostPosted: Sat Oct 02, 2010 8:00 pm 
retrobike rider
retrobike rider

Joined: Sat Dec 12, 2009 6:15 pm
Posts: 526
Location: western sussexshire
Hope the repair lasts

Image

Image

Image

Image


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PostPosted: Sat Oct 02, 2010 8:37 pm 
retrobike rider / Gold Trader
retrobike rider / Gold Trader
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Joined: Fri Oct 10, 2008 8:44 pm
Posts: 3584
Location: Wherever it is, I'm being just that little bit more Lance
Looking good! If you tried, I'm sure you could fit a bit more helicopter tape on there :lol:

Post a report when you've given it a good thrashing.


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PostPosted: Sat Oct 02, 2010 8:44 pm 
retrobike rider
retrobike rider

Joined: Sat Dec 12, 2009 6:15 pm
Posts: 526
Location: western sussexshire
ha ha - that's the result of my motor industry contacts - all off-cuts from the die cutting. I can't say which brand :wink:


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PostPosted: Mon Oct 04, 2010 9:39 am 
Old School Grand Master
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Joined: Mon Nov 20, 2006 10:12 pm
Posts: 4448
Location: Barry
Mmm shiney! Looks really good & I'm sure it will be fine.


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PostPosted: Fri Oct 08, 2010 10:33 am 
retrobike rider
retrobike rider

Joined: Sat Dec 12, 2009 6:15 pm
Posts: 526
Location: western sussexshire
Two rainy rides in, and it feels good, but I don't think the two together qualify as a "thrashing". Still a dry weekend is forecast..


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PostPosted: Fri Oct 08, 2010 1:00 pm 
Old School Grand Master
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Joined: Wed Apr 12, 2006 12:33 pm
Posts: 11108
Location: The Home Of Mountain Biking, And All Great Things.
My personal take, seeing as no one asked, is that Thorn have come out very badly here.

Lifetime means lifetime, and if you put that on your blurb to sell you should make sure you back it up in a no quibble manner.

If this was me you would have received an upgraded model, fully kitted out with goodies that after all would not have cost me a fraction of their retail value.

Are they worried about having customers deliberately breaking their frames or something?

Just how often do they need to do this kind of thing?

Not great advertising at all to have issues like this popping up when one searches a brand online. Not good business at all, and as Thorn are indeed an unusual brand that is exactly what one does when researching a purchase.

Repair, once agreed, should have been done with colour and decals as required and no limitation on warranty, with a service and renewal of components thrown in to compensate for your inconvenience.

Imagine, if they had done the right thing, how someone searching for info on Thorn would react to reading about how good their customer care was? You bet, they would push the button on that Thorn they were considering with no hesitation.

Poor show Thorn, you missed a trick.

:)


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PostPosted: Fri Oct 08, 2010 2:02 pm 
Old School Grand Master
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Joined: Mon Jun 14, 2010 9:06 pm
Posts: 4449
Location: Herts UK
from that photo looks like quite a respectable job; hopefully it is not a layer of car filler :roll:

re: Thorn - I am not sure everybody realises the sperad of the web and how easily it is for information to get around; from what you say, ti doesn't make them look good. :evil:


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PostPosted: Fri Oct 08, 2010 3:09 pm 
Old School Grand Master
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Joined: Wed Apr 12, 2006 12:33 pm
Posts: 11108
Location: The Home Of Mountain Biking, And All Great Things.
Yeah, I had this experience already with a business I was involved in. Dozens of happy customers, then one that did not work out well at first went mentioning it online before we had a chance to rectify the issue, which we went on to do as soon as possible.

Damage already done though.

Reputations for a small concern are almost as fragile as, em, let me think...

:)


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