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PostPosted: Wed Aug 04, 2010 7:27 pm 
retrobike rider / Gold Trader
retrobike rider / Gold Trader
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Joined: Fri May 08, 2009 10:01 am
Posts: 11207
Location: Stockport, staring at the Peaks
Just spotted this - might make cash a good option if it's the right sort of thing & your size...?

Might be barking up the wrong tree but thought I'd better point it out just in case! :lol:

http://www.singletrackworld.com/forum/t ... esstem-etc


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PostPosted: Wed Aug 04, 2010 10:08 pm 
retrobike rider
retrobike rider

Joined: Sat Dec 12, 2009 6:15 pm
Posts: 526
Location: western sussexshire
elpedro - that's exactly it! just bloody sold though!!

Just checking the written blurb, and it is a guarantee not warranty. And yes, I am happier with this offer, the first was the Sterling frame only, I did ask about repair, replacement, even suggested they could build me something along the same lines, filltet brazed in their frame shop and I would pay the difference. So, overall, after sending them a few emails and being ademant that I didn't want the Sterling, I have some options that are not totally unpaletable.

I'm leaning towards the repair still, but if work was a bit better (self-employed) I may have decided to put the partial reimbursement towards a custom build.


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PostPosted: Thu Aug 05, 2010 2:07 pm 
Old School Grand Master
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Joined: Mon Jun 14, 2010 9:06 pm
Posts: 4426
Location: Herts UK
RockiMtn wrote:
if i were in your shoes, i'd take the repair and 2 year warranty. honestly can't expect something to last forever, can you?


true but 5 years before frame failure? seems a bit poor to me,


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PostPosted: Thu Aug 05, 2010 2:22 pm 
Gold Trader
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Joined: Mon Mar 22, 2010 10:17 am
Posts: 7889
Location: Mid Suffolk
02gf74 wrote:
RockiMtn wrote:
if i were in your shoes, i'd take the repair and 2 year warranty. honestly can't expect something to last forever, can you?


true but 5 years before frame failure? seems a bit poor to me,


Especially when you consider the site is populated by people with mass-produced, non-failing bikes much, much older than that. . .

5 years is pitiful.. imo.


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PostPosted: Thu Aug 05, 2010 4:06 pm 
Gold Trader
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Joined: Sat Aug 02, 2008 3:12 pm
Posts: 8433
Location: Oh Canada!
sure it's 5 years, but they are admitting that the failure is premature and is a cause of faulty quality/workmanship. they've not denied it, hide behind making excuses, or cast blame on the customer. they are attempting to make it right and stand by their product.


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PostPosted: Thu Aug 05, 2010 8:20 pm 
Gold Trader
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Joined: Wed Jun 20, 2007 11:19 pm
Posts: 7006
Location: Odense, Denmark
The important idea in all this is "reasonable".

Thorn seem to be doing everything reasonably possible to fulfil their obligations. A reasonable customer should appreciate this.

Sure it's not the perfect solution - but that's not possible. It's certainly as good a solution as you'd get anywhere else in the same situation.


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PostPosted: Fri Aug 06, 2010 7:56 pm 
Special Retro Guru
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Joined: Mon Sep 29, 2008 11:34 am
Posts: 5663
Location: Don't mess with monkeys, man
IDB1 wrote:
02gf74 wrote:
RockiMtn wrote:
if i were in your shoes, i'd take the repair and 2 year warranty. honestly can't expect something to last forever, can you?

true but 5 years before frame failure? seems a bit poor to me,

Especially when you consider the site is populated by people with mass-produced, non-failing bikes much, much older than that. . .

FPWM.

That said, imagine it were a mass-produced, older bike, that just so happened to have a lifetime guarantee, or warranty - perhaps an unlikely scenario, I'll grant you, but go with it...

I doubt there would be quite the same degree of willingness to do the right thing, from a big company, for an old, yet still under guarantee or warranty, frame.

To me it's been quite refreshing, reading the email from the company, and seeing that they're still trying to keep a customer happy.


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 Post subject:
PostPosted: Fri Aug 06, 2010 10:25 pm 
Retro Guru
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Joined: Sun Feb 28, 2010 12:24 am
Posts: 1124
Location: Surrey
Go back to Thorn and ask for a better replacement, if you pay a slight token amount of dosh.


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PostPosted: Fri Aug 06, 2010 11:25 pm 
Retro Guru
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Joined: Thu Oct 09, 2008 1:15 pm
Posts: 514
Location: Luguvallium..........
I think you should go for £400 - £500 settlement in cash and keep the frame.

Then get your frame TIG welded, MIG is too aggressive for bike frames.

I got a frame crack TIG`d by a work colleague a number of years ago and its been OK since. But he did "warm" the surrounding area first.

Have recently TIG`d a cracked lug on a lugged frame and then re-brazed the tubes into it.


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PostPosted: Sat Aug 07, 2010 11:52 am 
retrobike rider
retrobike rider

Joined: Sun Sep 23, 2007 11:22 pm
Posts: 7305
Location: Hove
If I were in your position, I would want to know who will do the repair. If as I suspect it is Argos just down the road, then it would be absurd to have any doubts as to whether it would be a good repair.

The only point at issue would then be the warranty. I don't see how he can say that he would expect the frame to last as long as a new one, but would nevertheless reduce the warranty from lifetime to two years. Presumably he means that is all the warranty that Argos/ANO will give him, so he proposes to palm off that problem onto you.

He isn't bound to do that. People like that are far too prone to hide behind third-party warranties, and forget their own ultimate responsibility to the end-user. I think you are within your rights to ask him to honour the warranty that you paid for.


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